Alana DeLollis
Littleton,MA
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Hostess/Assistant Manager
Il Forno Restaurant & Catering
Littleton Common, MA
07.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and timely order fulfillment.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Resolved customer complaints promptly, enhancing overall dining experience and maintaining restaurant reputation.
- Participated in alcohol inventory management, tracking supplies to ensure availability and minimize waste.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Managed reservation system, coordinating seating arrangements to maximize capacity and minimize wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Donelan's Supermarket
Littleton Common, MA
09.2022 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper end-of-shift reconciliation.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Hostess
Rapscallion Table & Tap
Acton, MA
06.2021 - 08.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently, optimizing table turnover and guest satisfaction.
- Monitored dining room flow, adjusting seating arrangements for optimal efficiency.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
Forensics Psychology (College) -
Worcester State University
Worcester, MA05-2028
High school diploma -
Littleton High School
Littleton, MA06.2024
Skills
- Cash Handling
- Microsoft Word
- Inventory management
- Cleaning
- Food Preparation
- Cash register
- Stocking
- Restaurant Experience
- Communication skills
- Serving Experience
- POS
- Phone etiquette
- Food Service
- Busser
- Cashiering
- Strong work ethic
- Exceptional customer service
Certification
- Emerge Leadership workshop and program through Worcester State University
- Driver's License
- TIPS Certified March 2025 to March 2028
Languages
Spanish
Limited Working
Timeline
Server/Hostess/Assistant Manager
Il Forno Restaurant & Catering
07.2023 - Current
Cashier
Donelan's Supermarket
09.2022 - 07.2023
Hostess
Rapscallion Table & Tap
06.2021 - 08.2022
Forensics Psychology (College) -
Worcester State University
High school diploma -
Littleton High School