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Associate Principal Engineer

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Customer service focused professional with experience in ticket sales, client interaction, and event coordination in a fast-paced environment. Proven ability to organize activities, resolve customer inquiries, and ensure a positive visitor experience.

Skilled crew member and cashier with 3 years of experience in providing excellent customer service, increasing customer loyalty, and providing support for colleagues. Aspire to leverage my knowledge and experience to be a high-quality, efficient, and effective employee at your company.

Dynamic professional with extensive experience at Long Island Railroad, excelling in customer service and payment processing. Proven ability to enhance ticketing accuracy and resolve complaints effectively. Skilled in data entry and inventory management, demonstrating strong attention to detail and time management. Committed to delivering exceptional service and optimizing operational efficiency.

 Proactive and service-focused Recruiter with experience, bringing strong communication, interpersonal, and client-handling skills that directly align with customer service roles. Skilled in sourcing, screening, and coordinating candidates using platforms like LinkedIn, Indeed, ATS, and Fieldglass SAP, while delivering a high-quality experience for both clients and candidates. Adept at resolving issues, managing expectations, and handling inquiries professionally and empathetically. Demonstrated ability to build trust, maintain clear communication, and provide timely updates,ensuring smooth processes and satisfaction across all touchpoints. Known for multitasking effectively in fast-paced environments, maintaining a positive attitude, and ensuring every interaction reflects care, clarity, and professionalism. 

Alana Dickenson

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Ticket Clerk

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Ticket Clerk

High School Diploma -

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