Jon Cumberbatch
New York,NY
Summary
Skilled crew member and cashier with 3 years of experience in providing excellent customer service, increasing customer loyalty, and providing support for colleagues. Aspire to leverage my knowledge and experience to be a high-quality, efficient, and effective employee at your company.
Overview
5
5
years of professional experience
Work History
Ticket Clerk
MTA Long Island Railroad
Various
11.2023 - Current
- Assisted patrons with special needs or accommodations, ensuring an inclusive experience for all guests.
- Participated in ongoing training opportunities to stay current with industry trends and advancements in technology systems used within the role.
- Conducted periodic audits of ticketing operations, identifying areas for improvement and implementing necessary changes.
- Utilized company software systems effectively for efficient ticket processing and reporting tasks.
Crew Member
TRADER JOE'S
New York
03.2020 - 11.2023
- Established and maintained good relations with customers, vendors, and transport companies
- Interact with over 100 customers per shift, processing high volume on a daily average
- Balanced cash drawer at the end of each shift
- Ensure that all product on the floor is organized, stocked, and fresh, and that store cleanliness is maintained to a high standard
- Collected deliveries from the warehouse, scanned packages and update orders in the internal database
- Transported hefty items manually or with pallet jacks/forklifts.
Cashier
Duane Reade
New York
08.2019 - 01.2020
- Greeted customers and directed them to the correct in-store section to locate items
- Operated cash register and recorded all sales
- Assisted in merchandising, such as stocking and pricing items
- Ensured store was cleaned and organized
- Communicated customer concerns to upper management
- Verified cash balances at the beginning and end of shift.
Education
GED -
Job Corps
Bronx, NY05.2018
Skills
- Customer service
- Strong communication
- Problem solving
- Teamwork
Timeline
Ticket Clerk
MTA Long Island Railroad
11.2023 - Current
Crew Member
TRADER JOE'S
03.2020 - 11.2023
Cashier
Duane Reade
08.2019 - 01.2020
GED -
Job Corps