Alana Ellison
La Mesa,CA
Summary
A senior professional in the mortgage and lending industry with years of experience. Known for my "get up and go." Also for my professionalism, exceptional customer service, and strong time management skills. One who pays attention to detail and takes the initiative naturally. Excel as an excellent communicator and decision maker. Organizational abilities and dependability enable successful management of multiple priorities with a positive attitude. Willingness to take on additional responsibilities to meet team goals. Skilled at working under pressure and thrive in adapting to new situations and challenges.
Overview
19
19
years of professional experience
Work History
Loan Servicing Specialist
Fifth Third Bank
11.2017 - 08.2023
- 100% Adherence reviews of my files, included meeting all deadlines.
- Offered professional and friendly service to customers and handled challenging situations with ease.
- Prepare application packages for submission to borrowers and lenders;
- Consulted with outside vendors to identify and resolve loan closing issues, subordinations and termination of liens.
- Reviewed and validated details of loan applications and closing documents.
- Handled any conditions sent from underwriting departments.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
Mortgage Loan Processor Assistant
Guild Mortgage
02.2013 - 08.2017
- Completed all work assigned to me daily by senior loan processor and assisted with a pipeline of 65 loan files.
- Sent welcome emails to new customers.
- Asked my senior processor permission to call clients to introduce us and answer questions.
- In calls made sure clients understood that our process is time sensitive to set expectations of what we needed and when or they could be denied.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Verified insurance through Home Wise or contacted property management or HOA to obtain master insurance policy information.
- Set up and completed loan submission packages.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments for residential and commercial loans.
Eligibility Specialist
Covance
01.2011 - 08.2014
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Assisted clients with accurate eligibility form, application and document completion.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Updated and verified correct billing, medical, and procedure codes.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Reduced errors in eligibility determination by conducting regular audits and feedback sessions for continuous improvement.
- Reduced case backlog by implementing efficient prioritization strategies for case processing.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
Office Manager to Loan Processor Assistant
Capital Lending Inc.
04.2004 - 11.2010
- As Office Manager, kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Ran errands for business and personal matters for CEO, COO and CFO.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Promoted to Loan Processor Assistant communicated with customers daily to request information and complete paperwork.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Completed Loan Estimates and locked rates and negotiated buy downs of rates.
- Set up and completed loan submission packages.
Education
Bachelor's Of Arts - Political Science
San Diego State University
San Diego, CA05.2005
Associate Of Arts - Sociology
San Diego State University
San Diego, CA05.2002
Skills
- Critical Thinking
- Complex Problem-Solving
- Organizational Skills
- Establishing Contacts
- Mortgage Broker Collaboration
- Financial Data Collection
- Lending Software Systems
Detail Orientated with Extreme Accuracy
Ability to Multi-Task
Proper Handling of Private Information
Excellent Interpersonal Skills
Conflict Management and Resolution
Creative Problem Solver
- Detailed Reporting
- Financial Arrangement Negotiation
- Administrative Support
- Influencing Skills
- Teamwork and Collaboration
- Task Delegation and Monitoring
- Collections experience
Timeline
Loan Servicing Specialist
Fifth Third Bank
11.2017 - 08.2023
Mortgage Loan Processor Assistant
Guild Mortgage
02.2013 - 08.2017
Eligibility Specialist
Covance
01.2011 - 08.2014
Office Manager to Loan Processor Assistant
Capital Lending Inc.
04.2004 - 11.2010
Bachelor's Of Arts - Political Science
San Diego State University
Associate Of Arts - Sociology
San Diego State University
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