Alana Esparza
Spirit Lake,ID
Summary
Accomplished Broker adept at growing business through deep knowledge of Real Estate and strong relationship-building abilities. Leveraging 20 years of experience to generate profits and dividends.
Customer-focused professional with successful 15-year career in Grocery sector. Dynamic successful applying Customer Service and employee management in busy business environment.
Overview
33
33
years of professional experience
Work History
Broker/Real Estate Agent
Alana Renee Esparza
Palmdale, CA/Coeur D'Alene ID
04.2004 - Current
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Arranged for inspections and services for properties.
- Property Management
- Analyzed potential investment opportunities using comprehensive research methods to provide valuable insights to clients.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and exceptional customer service
- Prepared contracts and related documentation according to strict standards.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Recorded supporting documentation for phone calls and written correspondence.
- Discussed financial options with clients and provided informed suggestions.
- Created network with other professionals such as attorneys, Appraisers, Lender's, Inspectors, and construction services to provide clients with most needs to the home buying and selling process
- Mentored junior brokers within the firm, sharing expertise and best practices for success in the industry.
Supervisor
Vons Grocery Store
Southern California
05.1991 - 09.2004
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures..
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Monitored workflow to improve employee time management and increase productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
GED -
Granada Hills Charter High School
Granada Hills, CASkills
- Price Negotiation
- Funds Management
- Real estate knowledge
- Market Trends
- Decision-Making
- Business Growth
- Service Sales
- Negotiation expertise
Timeline
Broker/Real Estate Agent
Alana Renee Esparza
04.2004 - Current
Supervisor
Vons Grocery Store
05.1991 - 09.2004
GED -
Granada Hills Charter High School