Summary
Overview
Work History
Education
Skills
Timeline
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Alana Esparza

Alana Esparza

Spirit Lake,ID

Summary

Accomplished Broker adept at growing business through deep knowledge of Real Estate and strong relationship-building abilities. Leveraging 20 years of experience to generate profits and dividends.

Customer-focused professional with successful 15-year career in Grocery sector. Dynamic successful applying Customer Service and employee management in busy business environment.

Overview

33
33
years of professional experience

Work History

Broker/Real Estate Agent

Alana Renee Esparza
04.2004 - Current
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
  • Arranged for inspections and services for properties.
  • Property Management
  • Analyzed potential investment opportunities using comprehensive research methods to provide valuable insights to clients.
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and exceptional customer service
  • Prepared contracts and related documentation according to strict standards.
  • Completed training programs to remain updated and further develop proficiency of important industry information.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
  • Recorded supporting documentation for phone calls and written correspondence.
  • Discussed financial options with clients and provided informed suggestions.
  • Created network with other professionals such as attorneys, Appraisers, Lender's, Inspectors, and construction services to provide clients with most needs to the home buying and selling process
  • Mentored junior brokers within the firm, sharing expertise and best practices for success in the industry.

Supervisor

Vons Grocery Store
05.1991 - 09.2004


  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures..
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Mentored newly hired employees
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Monitored workflow to improve employee time management and increase productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

GED -

Granada Hills Charter High School
Granada Hills, CA

Skills

  • Price Negotiation
  • Funds Management
  • Real estate knowledge
  • Market Trends
  • Decision-Making
  • Business Growth
  • Service Sales
  • Negotiation expertise

Timeline

Broker/Real Estate Agent

Alana Renee Esparza
04.2004 - Current

Supervisor

Vons Grocery Store
05.1991 - 09.2004

GED -

Granada Hills Charter High School

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Alana Esparza