Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Estepp

Levittown,PA

Summary

Hi, I’m Alana Estepp and I am a very Knowledgeable Apparel Associate bringing proven skills in merchandising, restocking and customer support. One who works efficiently to keep racks and displays organized and attractive for maximum sales. I am also a very upbeat, and customer-focused Sales Associate with almost 3 years of experience in retail environments. I am flexible and approachable, with strong organizational and time management skills. I make sure to always deliver a memorable guest experience through welcoming interactions and extensive product knowledge. I also try my very best to always be an open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

American Eagle
Langhorne, PA
09.2024 - Current
  • Delivered exceptional customer service by actively engaging with shoppers and addressing their needs promptly.
  • Trained and mentored new employees on sales techniques and store policies to ensure a cohesive team environment.
  • Utilized point of sale systems to accurately process transactions and handle cash management efficiently.
  • Collaborated with team members to maintain store cleanliness and organization, contributing to a positive shopping experience.
  • Resolved customer complaints effectively, leading to improved customer satisfaction and loyalty.
  • Developed strong relationships with customers through personalized service and follow-ups, encouraging repeat visits.
  • Maintained compliance with safety and health regulations, ensuring a safe shopping environment for customers and staff.

Apparel Associate

Dicks Sporting Goods
Levittown, PA
03.2024 - 08.2024
  • Maintained an organized and visually appealing sales floor, adhering to company standards and enhancing the shopping experience.
  • Assisted customers in selecting and fitting apparel to enhance their shopping experience.
  • Collaborated with team members to achieve monthly sales targets and improve customer engagement.

Sales Associate

DSW Shoe Warehouse
Langhorne, PA
05.2023 - 02.2024
  • Assisted customers in selecting footwear and accessories based on their preferences.
  • Maintained organized displays to enhance product visibility and customer engagement.
  • Restocked merchandise on the sales floor to ensure availability for customers.
  • Collaborated with team members to create a welcoming shopping environment.

Education

GED -

Bucks County Community College
Bensalem, PA
06-2025

Skills

  • Customer Service Expert
  • Brand Awareness Expert
  • Fashion trends Expert
  • Customer satisfaction measurement Expert
  • Consultative Sales Advanced
  • Assertiveness Expert
  • Point of sale systems
  • Team collaboration
  • Product Knowledge Expert

Timeline

Retail Sales Associate

American Eagle
09.2024 - Current

Apparel Associate

Dicks Sporting Goods
03.2024 - 08.2024

Sales Associate

DSW Shoe Warehouse
05.2023 - 02.2024

GED -

Bucks County Community College
Alana Estepp