Alana Ferrier
Queens
Summary
Accomplished HIM associate with over 20 years of experience in patient access, scheduling, billing, and coding. Proven ability to train staff, negotiate contracts, and manage daily operations effectively. Proficient in various medical software including Medisoft, ECW, and Epic, with expertise in ICD-9-CM, ICD-10-CM, and CPT4 coding. Strong communication and customer service skills enhance patient interactions and operational efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Resident Advisor
Department of Homeless Services: The Forum Group
07.2023 - 03.2024
- Resident Associates work closely with hotel operations and security staff to engage and extend a warm welcome to migrant and asylum-seeking individuals and families, including adult families, single adults, and families with children.
- In charge of social services activities which include, but are not restricted to tracking rosters, registering, and receiving in a culturally sensitive manner.
- Directing people and families to organizations and initiatives that are established in the neighborhood.
- Arranging student registration, school placement, attendance, transportation, and resolving any difficulties that may come up in coordination with the NYC Department of Education (DOE).
- Referring clients in the direction of ESL (English as a Second Language) classes.
- Coordinating medical care and making childcare recommendations.
- Making recommendations for immigration attorneys.
- Completing additional duties to guarantee that clients receive critical services, such as overseeing the distribution and storage of prepared meals.
Patient Registrar Scheduler
Winston Staffing Services: New York Presbyterian Diabetes and Endocrinology
04.2023 - 06.2023
- Patient Liaison- provided necessary support and information between patient and provider
- Epic Registrar/Scheduler
- Customer Service-Call center. High volume of incoming phone calls
- Clerical duties- Maintaining Doctor’s patients files into HER systems
Billing Account Admin CRM (Center for Reproductive Medicine)
Weill Cornell Center for Reproductive Medicine
11.2022 - 02.2023
- Prepared and submitted billing data and medical claims
- Billing accounts Admin-calculated estimates
- Benefits eligibility with insurance companies
- Pre-certification and authorizations
Patient Access Registrar
University Hospital Brooklyn, NY
07.2022 - 11.2022
- Quick registration- Patient access
- Full registration- COB, Insurance Verification
- Patient Admitting- Outpatient and Inpatient
- Bed Assignments/Transfers- 248 bed capacity
Patient Encounter Associate Registrar
Mount Sinai Beth Israel Cancer Treatment Center
01.2016 - 08.2021
- Patient Registrar-Eagle system
- Epic Hyperspace
- Insurance verification-Eagle system
- IDX appointment Scheduler
- Eagle Insurance verification and Coordination of benefits.
- Proficient in medical terminology
- Processed copays and closed out daily cash receivables
Patient Registrar-PEA
Mount Sinai Hospital Ruttenberg Therapeutic Treatment Center
10.2015 - 12.2016
- Patient Registrar- Infusion
- IDX and Serner systems appointment scheduler
- Demonstrated proficiency with computer applications
- Customer Service
Administrative Assistant to Chief Senior Faculty of Medicine/Secretary II/Patient
Mount Sinai Hospital Pulmonary, Critical Care and Sleep Medicine
04.2014 - 10.2015
- Patient Registrar- Pulmonary Care-COPD
- IDX appointment scheduler
- Pre-authorizations for patients services
- Confirmed patients services (MRI,Biopsies etc)
- Authorized Prescription refills
Senior Billing and Coding Examiner
Step Up Therapy PLLC
11.2012 - 03.2014
- Billing and Coding submissions for multiple Early Intervention Therapies.
- Processed and submitted weekly claims to billing clearinghouse
- Internal audit of denied and pended claims for corrections and resubmissions
Project Staff Assistant- Patient Registration-Payroll
SUNY Downstate Medical Center-Research Foundation- ICLC
08.1994 - 03.2012
- Assisted with internal financial audit and program development
- Billing internal auditor- created financial spreadsheet reflected pend and denied claims
- Billing and Coding- processed Medicaid HCFA/CMA 1500 forms for payments
- Patient registrar- Senior registrar for patient outpatient clinic visits
- Monitored Service Co-ordination Billing
- Processed Therapist billing submissions
- Payroll functions- processed bi-weekly and monthly timesheets
Education
Bachelor’s Degree Candidate - HIM
Skills
- Mediation and role modeling
- Policy implementation and coordination
- Motivational strategies and behavior management
Certification
- CCBS- Certified Billing and Coding Specialist Certificate
- Kingsborough Community College- Medical Billing and Coding Certificate
- Brooklyn College-Medical Billing Certificate
- Brooklyn College-Medical Accounts Receivable
- State University of New York-Surgical Technology Certificate Program- Completed 40 hrs of required OR attendance
- State University of New York- HIPAA Compliance Certificate
- NYSED SSHSP-Compliance Training-Medicaid
Accomplishments
Certificates:
SurgicalTechnologist
Medical Billing & Coding
Health Information Management - Degree In Progress
AI Engineering Certificate
Timeline
Resident Advisor
Department of Homeless Services: The Forum Group
07.2023 - 03.2024
Patient Registrar Scheduler
Winston Staffing Services: New York Presbyterian Diabetes and Endocrinology
04.2023 - 06.2023
Billing Account Admin CRM (Center for Reproductive Medicine)
Weill Cornell Center for Reproductive Medicine
11.2022 - 02.2023
Patient Access Registrar
University Hospital Brooklyn, NY
07.2022 - 11.2022
Patient Encounter Associate Registrar
Mount Sinai Beth Israel Cancer Treatment Center
01.2016 - 08.2021
Patient Registrar-PEA
Mount Sinai Hospital Ruttenberg Therapeutic Treatment Center
10.2015 - 12.2016
Administrative Assistant to Chief Senior Faculty of Medicine/Secretary II/Patient
Mount Sinai Hospital Pulmonary, Critical Care and Sleep Medicine
04.2014 - 10.2015
Senior Billing and Coding Examiner
Step Up Therapy PLLC
11.2012 - 03.2014
Project Staff Assistant- Patient Registration-Payroll
SUNY Downstate Medical Center-Research Foundation- ICLC
08.1994 - 03.2012
Bachelor’s Degree Candidate - HIM
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