Alana Frank

In my capacity as a leader and Chic-fil-A Marrero employee, I have been dedicated to my role for over two years. My responsibilities include overseeing shifts, managing cash transactions, and engaging in continuous communication with customers. I am committed to providing exceptional customer service, maintaining a professional demeanor, and fostering positive interactions.

• I effectively managed my team by delegating tasks and maintaining strong communication skills. I handled financial transactions consistently and cultivated a positive customer service attitude, ensuring that I was always prepared to provide exceptional service to our guests.

Managed staff writers and photographers on my team, managed news coverage, ensured timely publication, and researched and wrote stories tailored to the target audience. I wrote original short and long-form content, and proofread content for accuracy and clarity, using the organization’s best practices. I have good experience in Adobe Creative Studios (Indesign, Photoshop, Illustrator) and Microsoft 365 (Word, Excel, PowerPoint).