Iyonna Johnson
Chicago,IL
Overview
4
4
years of professional experience
Work History
Team Leader
Chick-fil-A Restaurants
03.2024 - 08.2025
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
- Effectively communicated daily specials, menu items, and promotions to customers, resulting in increased sales
- Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Assisted in training new team members on restaurant policies, procedures, and customer service standards
- Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction
- Worked collaboratively with other FOH team members to provide seamless service during busy periods
Volunteer
Compass Rose Staffing
06.2021 - 08.2023
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Offered support and assistance to community, helped serve food, setting up tents and food stations.
- Ran food from prep to serving.
Education
Bachelor of Science - Management
University of Illinois At Chicago
Chicago, IL05-2029
High school diploma - High School Diploma
Bloom High School
Chicago Heights, IL05.2025
Skills
- Leadership
- Communication skills
- Team management
- Organizational skills
- Hospitality
- POS
- Cash handling
- Entrepreneurship (1 year)
- Marketing (2 years)
- Customer service (2 years)
Extracurricular activities
- Band Percussionist
- Color guard
- Bowling
Timeline
Team Leader
Chick-fil-A Restaurants
03.2024 - 08.2025
Volunteer
Compass Rose Staffing
06.2021 - 08.2023
Bachelor of Science - Management
University of Illinois At Chicago
High school diploma - High School Diploma
Bloom High School