Alana Fuchs
Woodmere,NY
Summary
Accomplished Regional Director with 27 years of experience in staff management, operations planning, customer retention, and financial management. Proven track record of boosting revenue and enhancing quality and performance through the development and execution of standard operating policies and procedures. Dependable leader skilled in coaching and motivating teams while effectively interfacing with executives at all levels.
Overview
27
27
years of professional experience
Work History
Regional Admissions/ Marketing/ Business Development
Excelsior Care Group
07.2019 - Current
- - Successfully manage and train admissions and marketing teams across multiple locations, enhancing operational efficiency and service delivery.
- - Process reports to identify growth opportunities, conducting program analysis to build new initiatives based on community needs.
- - Maintain strong census levels with a quality case mix to enhance company revenue.
Director of Admissions
05.2006 - Current
- - Coordinated resident care and staffing, participating in pre-admission assessments to ensure suitable placements.
- - Developed policies and procedures in compliance with NYS regulations, enhancing operational standards.
- - Cultivated and maintained a strong network of referral sources to drive admissions and community engagement.
Director of Admissions and Marketing
Four Seasons Nursing and Rehabilitation Center
11.2015 - 07.2019
- - Achieved and maintained a daily census of 95%+ occupancy, ensuring a balanced mix of Medicare and HMO clients.
- - Developed marketing programs for various healthcare services, including nursing home care and outpatient services.
- - Established the organization's mission and vision statements to align employee efforts and enhance service delivery.
- - Improved staff morale and productivity by optimizing workloads and enhancing work-life balance.
Acting Director of Social Work
10.2015 - 04.2016
- - Directed daily operations, training, and managing a team of social workers to ensure optimal service delivery.
- - Implemented care plans and compliance audits, leading to improved resident satisfaction and care quality.
Social Worker, LMSW
11.1998 - 05.2006
- - Created individualized service plans based on thorough assessments of residents' histories and preferences.
- - Led activities to promote resident involvement and improved overall quality of life.
Education
Master of Science - Licensed Master Social Worker (LMSW)
Adelphi University
Garden City, NY01.2003
Bachelor of Science - Sociology
SUNY Albany
Albany, NY01.1997
Skills
- - Recruiting & Hiring
- - Relationship Building
- - Extensive Medical Terminology Knowledge
- - Clinical Issues Understanding
- - Healthcare Billing Proficiency
- - Staff Training & Development
- - Health & Wellness Expertise
- - Team Leadership
- - Cultural Awareness & Sensitivity
- - Resource Allocation
- - Mentoring & Coaching
- - Strong Clinical Judgment
- - Patient Relations & Hospital Coordination
- - Event Planning & Execution
Additional Information
Computer Skills: Microsoft Word, Excel, Outlook, EMR-Sigmacare, PCC, Allscripts, Navihealth, Enzocare, Seek, EPACES, Approved Admissions, CensusPro, Reside.
Timeline
Regional Admissions/ Marketing/ Business Development
Excelsior Care Group
07.2019 - Current
Director of Admissions and Marketing
Four Seasons Nursing and Rehabilitation Center
11.2015 - 07.2019
Acting Director of Social Work
10.2015 - 04.2016
Director of Admissions
05.2006 - Current
Social Worker, LMSW
11.1998 - 05.2006
Master of Science - Licensed Master Social Worker (LMSW)
Adelphi University
Bachelor of Science - Sociology
SUNY Albany