Alana Barela
Colton,CA
Summary
Great communication skills and works well under pressure. Always ensures that guests are treated as a top priority and are being met with urgency as well as efficiency. Is great at multi-tasking and taking initiative when necessary. Is a great team leader, as well as team player, and works well with others to ensure that customers walk away satisfied. Ensures that in everything she does, diligence, integrity, and satisfaction of customers and employers, are her main priorities.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2018 - 12.2019
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Package Handler
Walmart Fulfillment Center
01.2020 - 03.2020
- Used hand-held scanners to scan in items to each specific order.
- Followed verbal and written instructions to properly move and package products.
- Secured packages in designated boxes to prevent damage.
- Unpacked and repacked items in different quantities and configurations for shipment.
Sales Associate
Victoria's Secret PINK
10.2020 - 02.2022
- Provided positive first impressions to welcome existing as well as potential new customers.
- Organized racks and shelves to maintain stores visual appeal.
- Helped customers locate products as well as check nearby locations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Educated clients on current and or future promotions and products.
Sales Representative
Ashley Furniture Distribution Center
06.2021 - 08.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Sales Counselor
Esporta
09.2021 - 10.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Order Filler
Big 5 Sporting Goods
01.2023 - Current
- Maintains a tidy and organized warehouse environment to comply with cleanliness standards.
- Completes daily orders with expert picking and packing of shipments.
- Counts items to verify accuracy of orders.
- Uses pallet jacks as necessary.
Education
High School Diploma -
Colony
Ontario 05.2018
Skills
Highly Organized
Detail Oriented
Takes Initiative
Excellent Communication Skills
Displays Great Team Leading Skills
Works Well Under Pressure
Timeline
Order Filler
Big 5 Sporting Goods
01.2023 - Current
Sales Counselor
Esporta
09.2021 - 10.2022
Sales Representative
Ashley Furniture Distribution Center
06.2021 - 08.2021
Sales Associate
Victoria's Secret PINK
10.2020 - 02.2022
Package Handler
Walmart Fulfillment Center
01.2020 - 03.2020
Shift Supervisor
Starbucks
10.2018 - 12.2019
High School Diploma -
Colony