Summary
Work History
Education
Skills
References
Timeline
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Nicole Thompson

Nicole Thompson

Los Angeles,CA

Summary

Hardworking, motivated, results driven individual known for high productivity and customer service skills. Specializes in team leadership, communication, problem-solving, and adaptability.

Work History

Shift Supervisor

Starbucks
San Diego/Los Angeles, CA
2018 - 2026
  • Supervised daily operations to ensure efficient service and product quality.
  • Trained new baristas on beverage preparation and customer service standards.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Monitored cash handling procedures for accuracy and compliance with policies.
  • Implemented safety protocols to maintain a clean and secure environment.
  • Communicated clearly with employees regarding job duties, expectations, and policies.

Event Coordinator

Insomniac, Shift Happens
, CA
2022 - 2026
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
  • Has worked at numerous events around the country for large scale festivals.

Barista, Assistant Manager & Cashier

Carlsbad Coffee House
Carlsbad, CA
2016 - 2017
  • Memorized recipes for over 50 specialty coffee beverages and seasonal drinks.
  • Maintained and operated espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
  • Prepared coffee, cash handling and carried out other opening and closing duties.
  • Assisted staff in building their expertise and knowledge of coffees, teas and merchandise.
  • Incorporated advertisements (such as social media) to advertise discounts and promotions.

Cashier and Yogurt Server

Golden Spoon
Carlsbad, CA
2015 - 2016
  • Maintained cleaning, and food handling services.
  • Cash handing.
  • Consistently provided professional, friendly and engaging service.
  • Assisted guests through menu while demonstrating knowledge of the yogurt, ingredients, and toppings.
  • Stored and handled ingredients, and inventory.

Education

Esthetician School -

Neihule Academy
Los Angeles, CA
05-2026

Associates Degree -

Arizona State University
Tempe, AZ
01-2021

High School Diploma -

Carlsbad High School
Carlsbad, CA
01-2017

Skills

  • Customer service
  • Leadership skills
  • Employee Training
  • Time management
  • Communication skills
  • Highly organized
  • Great telephone etiquette
  • Critical thinking
  • Flexible schedule
  • Highly observant
  • Social media skills

References

Available upon request.

Timeline

Shift Supervisor

Starbucks
2018 - 2026

Event Coordinator

Insomniac, Shift Happens
2022 - 2026

Barista, Assistant Manager & Cashier

Carlsbad Coffee House
2016 - 2017

Cashier and Yogurt Server

Golden Spoon
2015 - 2016

Esthetician School -

Neihule Academy

Associates Degree -

Arizona State University

High School Diploma -

Carlsbad High School

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Nicole Thompson