Alana Hayes
5 Peachtree Lane ,IL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Barnes Hospital
04.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Home Care Aide
Help At Home Health Care
01.2021 - 01.2023
- Drive client to doctor appointments
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Unit Secretary ER
BJC Memorial Hospital
01.2021 - 01.2022
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Volunteer Services
VA John Cochran Division Hospital
01.2014 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Health Administration
Lindenwood University
Saint Charles, MO06-2027
Associates - Human Services
Human Service
Southwestern Illinois College01.2021
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
Accomplishments
- Documented and resolved appointment issues, which led to faster turn around for patient care.
- Collaborated with team of 12 in the development of Patient morale: Having Holiday Festivities .
- Achieved effectively by introducing Microsoft and Teams for all tasks.
- Resolved product issue through consumer testing.
Certification
- Diversity and Inclusion in the Workplace Certificate – Various Providers.
- Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement.
- HIPAA Compliance Certification – Various Providers.
Timeline
Patient Service Representative
Barnes Hospital
04.2022 - Current
Home Care Aide
Help At Home Health Care
01.2021 - 01.2023
Unit Secretary ER
BJC Memorial Hospital
01.2021 - 01.2022
Volunteer Services
VA John Cochran Division Hospital
01.2014 - 01.2016
- Diversity and Inclusion in the Workplace Certificate – Various Providers.
- Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement.
- HIPAA Compliance Certification – Various Providers.
Bachelor of Science - Health Administration
Lindenwood University
Associates - Human Services
Human Service
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