Alana Hedges
Mason,OH
Summary
Results-driven individual with a strong commitment to customer satisfaction and service excellence. Demonstrates exceptional interpersonal skills and a talent for resolving issues efficiently. Quick learner with the ability to adapt to changing environments and acquire new knowledge rapidly. Focused on driving positive results through continuous learning and improvement.
Overview
24
24
years of professional experience
Work History
Customer Service Analyst
MassMutual Ascend
Cincinnati, OH
02.2020 - 03.2025
- Resolved technical issues promptly while maintaining high customer satisfaction levels.
- Updated system with order specifics, customer preferences, and billing information.
- Ensured compliance with company policies in processing customer requests.
- Coordinated with internal teams for timely delivery of solutions aligned with client needs.
Document Imaging Specialist
Great American Insurance Company
Cincinnati, Ohio
09.2001 - 02.2020
- Maintained detailed logs of scanned documents and associated metadata.
- Monitored automated document processing equipment, including scanners and printers.
- Processed incoming mail through sorting, labeling, filing, scanning, indexing, and archiving.
- Provided troubleshooting support for hardware and software issues during daily operations.
Education
High School Diploma -
Harrison High School
Harrison Ohio06-1991
Sales/Marketing
Diamond Oaks
Cincinnati, OH01-1991
Skills
- Microsoft Office proficiency
- Billing and inventory management
- Administrative support
- Quality assurance
- Time management
- Multitasking
- Document management
- Reliability
Timeline
Customer Service Analyst
MassMutual Ascend
02.2020 - 03.2025
Document Imaging Specialist
Great American Insurance Company
09.2001 - 02.2020
High School Diploma -
Harrison High School
Sales/Marketing
Diamond Oaks
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