Alana Henderson
East Branch,NY
Summary
Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the environment. Known for excellent communication and teamwork abilities. Passionate about continuous learning and professional development.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
NYS OPWDD/Broome DDSO
Binghamton, NY
02.2023 - Current
- Assist in daily living skills and habits.
- Advocate for, encourage, guide, and teach.
- Ensure community integration through the development of social skills.
- Monitored behaviors, documented observations, and reported any changes or concerns.
- Maintained detailed records of services performed.
- Identified needs promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
School Bus Driver
Rolling V Bus Corporation
Fallsburg, NY
11.2018 - 02.2023
- Followed schedules and routes to maintain timely arrivals and departures.
- Complied with local traffic regulations and safety requirements for bus operation.
- Assisted in maintaining accurate records of attendance, mileage, and other related data.
- Ensured the safety of students by following the law.
- Worked effectively in team environments to make the workplace more productive.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
Family Care Provider
NYS OPWDD/Broome DDSO
East Branch, NY
07.2006 - 11.2020
- Encouraged self-advocacy by assisting individuals to become more independent in making decisions about their own lives.
- Aided in daily activities.
- Promoted positive behavior reinforcement strategies when appropriate.
- Adhered to all policies related to patient confidentiality while working within HIPAA guidelines.
- Facilitated recreational activities to promote physical activity and socialization skills.
- Participated in team meetings with other healthcare professionals involved in patient care planning.
- Documented assessments, treatment goals, and progress.
Receptionist
Possemato Auto Sales & Service
East Branch, NY
09.2009 - 09.2015
- Answered incoming calls, took messages, scheduled, and confirmed appointments.
- Sustained daily calendars, and set appointments with clients.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Reviewed business office inventory and equipment by checking stock for needed supplies.
- Regulated an organized filing system of confidential client information.
- Created estimates and invoices.
- Correlated with part suppliers, and ordered accordingly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Downsville Central School
Downsville, NY06-2006
Paralegal Studies
SUNY Broome Community College
Binghamton, NYSkills
- ADL support
- Health and safety requirements
- Client documentation
- Transportation
- Goal setting
- Positive reinforcement
- Relationship building
- Telephone skills
- Time management
- Appointment scheduling
- Charting and documentation
- Multitasking and organization
Timeline
Direct Support Professional
NYS OPWDD/Broome DDSO
02.2023 - Current
School Bus Driver
Rolling V Bus Corporation
11.2018 - 02.2023
Receptionist
Possemato Auto Sales & Service
09.2009 - 09.2015
Family Care Provider
NYS OPWDD/Broome DDSO
07.2006 - 11.2020
High School Diploma -
Downsville Central School
Paralegal Studies
SUNY Broome Community College