Alana Herceg
Washington,DC
Overview
2
2
years of professional experience
Work History
Sales Associate
Crème De La Crème Holding LLC
01.2023 - Current
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Effectively communicating with over 50 customers per day to increase customer satisfaction and engagement
Procurement Internship
The Housing Authority Of The City Of Pittsburgh
05.2022 - 08.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized over 500 'On The Shelf Inventory' items
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Teaching Assistant
American University
08.2021 - 12.2021
- Lead students in weekly educational labs to familiarize students with political life and activities
- Organized guest lectures that featured material learned in class
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
Education
Master of Arts - Political Science
American University
Washington, DC05.2024
Skills
- Collaborative Leadership
- Social Media Platforms
- Research and Analysis
- Problem Solving
- Strategic Communication
- Adaptability
Affiliations
National Residence Hall Honorary
- Premiere honorary dedicated to recognizing leaders in the residence halls.
Circle K International
- International collegiate service organization that is a service leadership program of Kiwanis International.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Sales Associate
Crème De La Crème Holding LLC
01.2023 - Current
Procurement Internship
The Housing Authority Of The City Of Pittsburgh
05.2022 - 08.2022
Teaching Assistant
American University
08.2021 - 12.2021
Master of Arts - Political Science
American University