Proficient in fast-paced environments with experience in inventory management, product shipping, and vendor relations. Demonstrated success in retail and food service sectors, emphasizing customer service excellence. Skilled in resolving customer issues and improving satisfaction through clear communication. Results-oriented with a strong focus on operational efficiency and client support.
Hi, I’m
ALANA HERRERA
Moreno Valley,CA
Summary
Overview
1
Certification
3
years of professional experience
Work History
TARGETRiverside, CA
Sales Associate / Customer Service Team Member
11.2024 - Current
Job overview
- Delivered excellent customer service in a fast-paced environment.
- Freight handling
- Processed cash transactions and customer orders accurately.
- Resolved customer concerns professionally and efficiently.
24 HOUR HOME CAREEl Segundo, CA
Social Integration Coach
12.2025 - Current
Job overview
- Support individuals with developmental and special needs in community settings.
- Promote independence, social engagement, and daily living skills.
- Maintain client safety while demonstrating empathy, patience, and adaptability.
- Build positive relationships with clients, families, and care teams.
SUBWAYMoreno Valley, CA
Sandwich Artist
10.2023 - 10.2024
Job overview
- Delivered excellent customer service in a fast-paced environment.
- Prepared food according to sanitation and safety standards.
- Processed cash transactions and customer orders accurately.
- Resolved customer concerns professionally and efficiently.
Education
Moreno Valley Online Academy
High School Diploma
01.2024
University Overview
Skills
Inventory management and shipping and receiving
Customer service excellence
Effective communication
Conflict resolution
Team collaboration
Multitasking
Technological proficiency
Time management
Cash handling and POS systems
Adaptability and flexibility
CPR and first aid certification
Certification
CPR Certification (Current), First Aid Certification (Current)
ADDITIONAL INFORMATION
ADDITIONAL INFORMATION
- Available for flexible schedules, including weekends, holidays, overnight shifts,
- Comfortable working with diverse populations and multicultural environments.
- Remain calm, professional, and solution-focused under pressure.
- Dedicated to providing exceptional customer service
Timeline
Social Integration Coach
24 HOUR HOME CARE
12.2025 - Current
Sales Associate / Customer Service Team Member
TARGET
11.2024 - Current
Sandwich Artist
SUBWAY
10.2023 - 10.2024
Moreno Valley Online Academy
High School Diploma