Alana Hey
San Marcos,CA
Summary
My objective is to become a valued Esthetician and team member in a salon, spa, or medical office known for providing exceptional quality and customer service. My vision is to be well-rounded in the broad field of skin care, while continuously building the skills and knowledge required to stay current with trends and techniques as an Esthetician.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pet Sitter
Coastal Pet Sitting
Encinitas , CA
2024.02 - Current
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Provided companionship to animals by playing with them or providing belly rubs.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Administered oral medications as prescribed by the veterinarian or client instructions.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
Front Desk Receptionist
SmartFace Brows & Skin
Solana Beach , CA
2023.02 - 2023.08
- Maintaining positive and welcoming energy with customers throughout the day and making them feel special as our clients
- Keeping spa clean and stocked as well as part time esthetician training.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Food Service Worker
Lemonshark Poke & Tap house
Vista , CA
2020.08 - 2022.08
- My job consisted of keeping a nice environment for customers to enjoy their food
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored inventory levels of food items used during meal services.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Assisted with unloading deliveries from suppliers into storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Performed variety of duties related to food service.
- Daily tasks involving keeping things clean and organized, as well as making food for our customers.
Sales Associate
Madewell
Carlsbad , CA
2019.09 - 2020.04
- My daily tasks are to help customers answer any question they have that has to do with our latest fashion and what we have in store
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- I am also there to fulfill any other tasks needed throughout the store such as replenishing and customer service.
Operations Associate
Sea Life Aquarium
Carlsbad , CA
2016.10 - 2018.03
- Education on sea life as well as maintaining an exciting environment for those who visited the aquarium, as well as answering all questions and admission to the aquarium
- Keeping the community feeling entertained and welcome.
Reserve N Ride
Legoland California
Carlsbad , CA
2015.06 - 2016.06
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Followed company guidelines for proper dress code and personal hygiene while on the job.
- Participated in team meetings to discuss new policies or procedures related to job duties.
- Adhered to play rules and listened to officials.
- Maintaining lines to rides, providing guest service.
Vet Assistant
Shadowridge Veterinarian
San Marcos , CA
2014.03 - 2014.03
- Participated in career day within the month of March
- Performed administrative tasks related to filing paperwork and scheduling appointments.
- Assisted veterinarians with physical examinations of animals.
- Administered injections, immunizations, prescribed medications, and intravenous fluids as instructed by veterinarian.
- Assisted veterinarians in examining animals.
- Clean animal cages Fed animals Observed Procedures
Babysitter
Self Employed Services
2012.06 - 2014.01
- Watched kids (ages 4 to 10) for families locally in my neighborhood.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Responsibly watched children while parents were out.
Education
Esthetician License - Esthetician
Palomar Institute of Cosmetology
San Marcos, CA2020-03
High School Diploma -
High Tech High North County
San Marcos, CA06.2016
Some College (No Degree) -
Palomar College
San Marcos, CASkills
- Excellent Communication
- Issue Resolution
- Scheduling
- Social Media Savvy
- Social Media Content
- Sorting and Categorizing
- Customer Service
- Computer Skills
- Athletic Achievement
Volunteer Experience
- 09/01/14, 11/01/14, Break The Silence Against Domestic Violence, Participated by assisting with the organizing on the day of the event, distributing literature and communicating with the attendees. Experienced deeper learning about domestic violence.
- 05/15, 06/15, Agua Hediona Lagoon Foundation, Participated in animal care and visitor tours. Designed and built children’s crafts area.
- 07/01/12, 07/01/14, North Coast Calvary Chapel - Kids Games, Supervised younger kids during the day, Conducted learning and growth activities.
Certification
- [Linder Health Peels] Training - [2023]
- Certified [Lash Lift & Tinting], [Ellebana] - [2023]
- [Dermaplaning] Training - [2023]
Timeline
Pet Sitter
Coastal Pet Sitting
2024.02 - Current
Front Desk Receptionist
SmartFace Brows & Skin
2023.02 - 2023.08
Food Service Worker
Lemonshark Poke & Tap house
2020.08 - 2022.08
Sales Associate
Madewell
2019.09 - 2020.04
Operations Associate
Sea Life Aquarium
2016.10 - 2018.03
Reserve N Ride
Legoland California
2015.06 - 2016.06
Vet Assistant
Shadowridge Veterinarian
2014.03 - 2014.03
Babysitter
Self Employed Services
2012.06 - 2014.01
Esthetician License - Esthetician
Palomar Institute of Cosmetology
High School Diploma -
High Tech High North County
Some College (No Degree) -
Palomar College
- [Linder Health Peels] Training - [2023]
- Certified [Lash Lift & Tinting], [Ellebana] - [2023]
- [Dermaplaning] Training - [2023]
Similar Profiles
Reagan UlrichReagan Ulrich
Pet Sitter at Happy Paws Pet SittingPet Sitter at Happy Paws Pet Sitting
Justin ReynoldsJustin Reynolds
Pet Sitter at Zen Paws Pet SittingPet Sitter at Zen Paws Pet Sitting
Sophia EberlingSophia Eberling
Pet Sitter at Pet Sitting BusinessPet Sitter at Pet Sitting Business