Alana Holbrook
Summary
Compensation analyst with a strong background in commission processing and auditing. Demonstrates accuracy and ownership while managing high-volume tasks across multiple regions and systems, contributing to national alignment and operational efficiency.
Overview
28
28
years of professional experience
Work History
Analyst 2, Sales Compensation Administration
Comcast Cable
05.2024 - Current
- Process monthly commissions for AE, CAR, Events, and BPAE across multiple regions to ensure accurate compensation
- Maintain InfoQuest updates for personnel changes, TIC, and adjustments to support effective sales operations
- Built automated comp calculators for AE, CAR, Field Sales/Events
- Assisted with 2024 AE Comp plan testing and roll out
- Developed standardized, aligned process documentation across multiple sales channels
Analyst 2, Business Support & Analytics
Comcast Cable
11.2022 - 05.2024
Analyst 1, Finance & Accounting
Comcast Cable
01.2021 - 11.2022
Administrative Assistant
Comcast Cable
01.2015 - 01.2021
Senior Courtesy Representative
Comcast Cable
01.2011 - 01.2015
Payroll Practitioner
Comcast Cable
01.2002 - 01.2011
General Clerk
Comcast Cable
01.1998 - 01.2002
Education
Coursework - Business Management
Baker College
Coursework - Business Management
University of Phoenix
Skills
- Commission Processing
- Reporting & Analysis
- Billing systems
- Sales Analytics
- SQL
- Excel
- Advanced formulas
- SAP
- Automation
- Auditing
- Salesforce
- Einstein 360/XM
Professional Development
- Mentorship, Ongoing, 01/01/24 - Present, Participating in structured mentorship focused on growth and career development.
- Field Sales Cross-Training, Exposure to inquiries, processes, and policies
- Self-Guided Learning, Leadership development, Filter functions, Lookup functions, Advanced excel, Data Storytelling.
- Job Shadowing – Strategy & Design (AE & Field Sales), Observing strategic planning, goaling processes, and operational alignment.
Volunteer Experience
- Boys & Girls Club of Greater Flint
- Food Bank of Eastern Michigan
- United Way
- Comcast Cares Day
- Youth Football & Cheer (Board Member & Communications Director)
Timeline
Analyst 2, Sales Compensation Administration
Comcast Cable
05.2024 - Current
Analyst 2, Business Support & Analytics
Comcast Cable
11.2022 - 05.2024
Analyst 1, Finance & Accounting
Comcast Cable
01.2021 - 11.2022
Administrative Assistant
Comcast Cable
01.2015 - 01.2021
Senior Courtesy Representative
Comcast Cable
01.2011 - 01.2015
Payroll Practitioner
Comcast Cable
01.2002 - 01.2011
General Clerk
Comcast Cable
01.1998 - 01.2002
Coursework - Business Management
Baker College
Coursework - Business Management
University of Phoenix