Alana Hutley
Clarksville,TN
Summary
Detail-oriented and people-focused professional with strong customer service, scheduling, data entry, and administrative experience across healthcare, retail, and operations environments. Skilled in compliance support, client communication, account verification, and front-desk operations. Known for exceptional verbal and written communication, a strong work ethic, and the ability to meet organizational standards while pursuing continuous growth. Experienced in conflict resolution, adaptable to changing team dynamics, and effective in supporting administrative functions and customer service demands. Proven ability to collaborate and contribute positively to team success.
Overview
2026
2026
years of professional experience
Work History
Operations & Compliance Coordinator
M & M’s Commercial Cleaning Service
2021 - Current
- - Oversaw contracts, compliance documentation, and HR processes.
- - Created and managed schedules to meet service demands.
- - Processed payroll accurately and confidentially.
- - Scheduled client revisit appointments and follow-up outreach.
- - Maintained logistical and operational supply records.
Member Services Representative (Part-Time)
Sam’s Club
01.2023 - Current
- - Verified identification and processed new membership accounts.
- - Entered and updated member data for accuracy.
- - Assisted customers at front desk and point of sale.
- - Fulfilled shopping requests and resolved member concerns.
Customer Service & Bookkeeping Assistant
M & M’s Commercial Cleaning Service
01.2018 - 01.2021
- - Provided customer service to support client needs.
- - Assisted with bookkeeping and financial documentation.
- - Managed appointment scheduling and follow-ups.
- - Performed administrative tasks with accuracy.
Education
Bachelor of Science - Healthcare Management
Austin Peay State University
Clarksville, TN12.2025
Skills
- - Patient Scheduling & Appointment Management
- - Customer Service & Conflict Resolution
- - Data Entry & Documentation Accuracy
- - ID Verification & Registration
- - Healthcare Administration Knowledge
- - Compliance & Recordkeeping
- - Phone & Front Desk Operations
- - Staff Coordination & Inventory Tracking
Timeline
Member Services Representative (Part-Time)
Sam’s Club
01.2023 - Current
Customer Service & Bookkeeping Assistant
M & M’s Commercial Cleaning Service
01.2018 - 01.2021
Operations & Compliance Coordinator
M & M’s Commercial Cleaning Service
2021 - Current
Bachelor of Science - Healthcare Management
Austin Peay State University