Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Pamela Avina

El Paso ,TX

Summary

Adept at enhancing company operations through effective document handling and schedule management, I significantly boosted team productivity.

Skilled in QuickBooks and known for exceptional customer service, my proactive approach and ability to handle sensitive information discreetly set me apart.

Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

23
23
years of professional experience

Work History

Executive Assistant

Service Master Commercial Cleaning
01.2022 - Current
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Facilitated training and onboarding for incoming office staff.
  • Handled confidential and sensitive information with discretion and tact.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Wrote reports, executive summaries and newsletters.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Updated and maintained confidential databases and records.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Sales Partner

Brighton Collectibles
09.2015 - 05.2021
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Built diverse and consistent sales portfolio.
  • Contributed to team objectives in fast-paced environment.
  • Achieved or exceeded company-defined sales quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Consulted with businesses to supply accurate product and service information.
  • Developed, maintained and utilized diverse client base.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Sales Associate & Sales Manager

BCBGMAXAZRIA
11.2004 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

HR/Payroll Administrator

Barnett Harley-Davidson
06.2012 - 09.2015
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Submitted reports on payroll activities.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Processed payroll garnishments such as tax liens and child support.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
  • Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
  • Managed employee records on database to maintain accuracy and updated information.
  • Managed and updated employee benefits information.
  • Coordinated resolution of payroll discrepancies.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Developed and implemented payroll procedures to streamline workflow.
  • Audited timesheets and payroll records for accuracy.
  • Processed timecards and payroll data for team of employees.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Tracked employee vacation, sick and personal time.
  • Assisted with recruitment and onboarding of new employees.

Daycare Teacher's Assistant

Immanuel Baptist Christian School
06.2001 - 03.2006
  • Encouraged child involvement in classroom experiences and group interaction.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Established safe play environment for children.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Consistently enforced disciplinary limits for structured environment conducive to learning.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Sales Associate

Wet Seal
09.2001 - 01.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Basic

UTEP
El Paso, TX

EPCC Valle Verde
El Paso, TX

High School Diploma -

Burges High School
El Paso
05-2001

Skills

  • Document handling
  • Scheduling
  • Meeting planning
  • Travel administration
  • Proper phone etiquette
  • Performance improvement
  • Schedule management
  • Filing and data archiving
  • Schedule & calendar planning
  • Advanced MS office suite
  • Multi-line phone proficiency
  • Articulate and well-spoken
  • AR/AP
  • Legal administrative support
  • Human resource laws
  • Compensation and benefits
  • Workers' compensation
  • Document preparation
  • QuickBooks expert
  • Excel spreadsheets
  • Invoice processing
  • Accounting
  • Payroll
  • Travel arrangements
  • Customer service

Timeline

Executive Assistant

Service Master Commercial Cleaning
01.2022 - Current

Sales Partner

Brighton Collectibles
09.2015 - 05.2021

HR/Payroll Administrator

Barnett Harley-Davidson
06.2012 - 09.2015

Sales Associate & Sales Manager

BCBGMAXAZRIA
11.2004 - 03.2020

Sales Associate

Wet Seal
09.2001 - 01.2005

Daycare Teacher's Assistant

Immanuel Baptist Christian School
06.2001 - 03.2006

Basic

UTEP

EPCC Valle Verde

High School Diploma -

Burges High School

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Cynthia Pamela Avina