Summary
Overview
Work History
Education
Skills
Timeline
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Alana Jenkins

Charleston

Summary

Dynamic and ambitious professional with exceptional communication skills and proven ability to connect with customers. Adept at driving sales through personable engagement and a strong commitment to achieving goals. I possess a deep passion for the field of communication. I am seeking opportunities that will allow me to gain hands-on experience, expand my knowledge, and develop my skills as I pursue a career in this dynamic field.

Overview

6
6
years of professional experience

Work History

Community Relations

Charleston River Dogs
05.2025 - Current
  • Requires engaging with hundreds of patrons per game, ensuring accurate order fulfillment and addressing inquiries with a friendly attitude
  • contributed to a cohesive team environment focused on delivering a positive and seamless experience for all RiverDogs fans
  • Served as a front-line representative of the Charleston RiverDogs, interacting directly with local community members and contributing to their positive engagement with the team


Sales Associate

Indigo Home Inc
05.2025 - Current
  • Assisted customers with product selections and inquiries to enhance satisfaction.
  • Maintained accurate inventory levels using point-of-sale system for efficient stock management.
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
  • Maintained a clean and organized work environment to enhance the shopping experience for customers

SALES ASSOCIATE

E. Blackhurst
05.2024 - 07.2024
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Engaged with guests to understand and anticipate customer service needs.
  • Tagged new merchandise for sale and updated signs.
  • Built relationships with potential customers by providing helpful advice on product selection.
  • Encouraged customers to make additional purchases and suggested relevant items.

RETAIL SALES/FOOD SERVICE

Springtide Market
05.2019 - 12.2023
  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
  • Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
  • Monitored expiration dates and discarded outdated items.
  • Provided exceptional customer service to ensure satisfaction with each interaction.
  • Contributed to building customer loyalty and retention through exceptional service.

Education

Bachelor of Arts (B.A.) - Communication

College of Charleston
Charleston, SC
05.2026

Skills

  • Quick Learner
  • Customer Service
  • Strong Work Ethic
  • Positive Attitude
  • Strong Communication Skills
  • Working with Diverse People
  • Flexible Schedule
  • Team Oriented
  • Complex Problem-Solving
  • Positive Attitude and Energy
  • Multitasking
  • Working Quickly
  • Problem-Solving
  • Fast-Paced Environment
  • Attention to Detail
  • Productivity and Efficiency
  • Interpersonal Skills

Timeline

Community Relations

Charleston River Dogs
05.2025 - Current

Sales Associate

Indigo Home Inc
05.2025 - Current

SALES ASSOCIATE

E. Blackhurst
05.2024 - 07.2024

RETAIL SALES/FOOD SERVICE

Springtide Market
05.2019 - 12.2023

Bachelor of Arts (B.A.) - Communication

College of Charleston

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