Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Samantha Garcia

Irving,TX

Summary

Dynamic leasing agent with a proven track record at Cortland Walnut Hill and Cortland Las Colinas, recognized for exceptional customer service and team leadership. Skilled in property inspections and conflict resolution, I consistently motivated teams to enhance tenant satisfaction, resulting in the highest Google reviews in the DFW portfolio. Passionate about creating positive living experiences.

Overview

3
3
years of professional experience

Work History

Community relations

Cortland Walnut hill and Cortland Las Colinas
Irving, tx
06.2024 - Current
  • Greeted guests and provided friendly customer service.
  • I won an award for the most positive Google reviews in the DWF portfolio.
  • Motivated team members to exceed customer service expectations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Conducted property tours and highlighted features to prospective tenants.
  • Inspected vacant units and ensured they were ready for showings.
  • Received rent payments and tracked transactions in accounting software.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Managed administrative tasks, maintenance requests, room change process, and incident reports.
  • Planned resident events.
  • Team player.
  • Handled resident complaints and expedited maintenance requests.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Helped trough out different communities to help bring up reviews and customer service

Leasing agent

Sedona Park Apartments
Irving, TX
10.2022 - 06.2024
  • Assisted clients in selecting suitable rental properties based on preferences.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Contacted and followed up with tenants on renewal notices.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Maintained a professional attitude when dealing with difficult situations or customers.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Participated in community events related to leasing activities or tenant relations.

Education

High School Diploma -

Ranchview High School
Farmers Branch
05-2020

Skills

  • Property inspections
  • Rental applications
  • Payment processing
  • Sales strategy
  • Team leadership
  • Time management
  • Event planning
  • Fair housing regulations
  • Social media marketing
  • Team building
  • Telephone and email etiquette
  • Property tours and inspections
  • Lease preparation
  • Property tours
  • Unit inspection
  • Clear communication
  • Customer service
  • Business processes and procedures
  • Problem solving
  • Conflict resolution

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Got an award for the most positive goggle reviews in the whole DFW portfolio with Cortland.

Timeline

Community relations

Cortland Walnut hill and Cortland Las Colinas
06.2024 - Current

Leasing agent

Sedona Park Apartments
10.2022 - 06.2024

High School Diploma -

Ranchview High School

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Samantha Garcia