Agile and dynamic professional with 5 years of property management experience, nearly 5 years in the biotech industry, and a diverse background spanning nonprofit and corporate environments. Skilled in office and workplace management, operations, project coordination and administration, event planning, and stakeholder communication, with a proven ability to manage competing priorities, improve processes, and support cross-functional teams. Seeking to leverage strong transferrable skills including organizational and operational expertise to a mission-driven or growth-oriented organization.
Overview
28
28
Years of professional experience in various industries
1
1
Fluent in Spanish
Work History
Assistant Community Manager / Leasing Specialist
Propiedades Adelante
San Francisco
07.2024 - 03.2026
Oversaw operations for a 22 MEDA-owned affordable housing portfolio (4-25 units per site) throughout San Francisco under San Francisco's Small Sites Program
Built and maintained positive relationships with residential and commercial tenants through effective in-person, phone, and email communication while addressing concerns and resolving conflicts.
Responded to building emergencies and resident crises, including after-hours situations, ensuring timely coordination with appropriate teams.
Managed rent collection and deposits, maintain accurate tenant records, and utilize Yardi property management software to oversee tenant accounts, work orders, and daily operations.
Coordinated maintenance requests, inspections, pest control services, and property walkthroughs to ensure proper upkeep of building interiors and exteriors while working closely with Maintenance and Capital Improvements teams.
Organized and submitted vendor invoices and property-related expenses to the Finance department for timely processing.
Conducted leasing activities for vacant units, including contacting applicants, processing applications, answering inquiries, conducting unit showings and open houses, and ensured compliance with the Mayor's Office of Housing and Community Development requirements.
Managed the full lease-up process by preparing lease agreements, coordinating key distribution, and meeting with new residents to complete lease signings and move-in documentation.
An affiliate of MEDA
Assistant Property Manager
Chinatown Community Development Center (CCDC)
San Francisco
07.2021 - 07.2024
Handled daily operations of a 175-unit low-income housing community serving a diverse resident population.
Managed financial operations, including rent collection, deposit processing, and balance due notices, maintaining financial health of the property and supporting resident needs.
Oversaw certification processes for move-ins, interim changes, and annual recertifications, conducting tenant interviews and ensuring accurate documentation and regulatory compliance.
Ensured regulatory and lease compliance, including house rules and affordable housing requirements under California Tax Credit Allocation Committee (CTCAC).
Oversaw vendor operations for elevator, pest control, electrical, and plumbing services to maintain safe and efficient property systems.
Managed resident lifecycle, including applicant processing, move-ins, and move-outs, ensuring smooth transitions and high occupancy.
Directed daily front desk operations, managing staff and their schedules, approving timesheets, and enhancing operational efficiency.
Leasing Agent / Project Assistant
Chinatown Community Development Center (CCDC)
San Francisco
02.2021 - 06.2021
Facilitated the lease-up of a newly constructed 127-unit affordable housing development by conducting applicant interviews and explaining program eligibility and leasing procedures.
Oversaw the full lease-up process, from applicant interviews and application review through final lease preparation and signing.
Met with and communicated with applicants to explain program eligibility requirements and leasing procedures. Organized and maintained applicant files while tracking application progress through internal management systems.
Coordinated income verification and the collection of required eligibility documentation to ensure program compliance.
Served as the primary point of contact for Spanish-speaking applicants, ensuring clear communication with staff.
Various Positions
Various Organizations
San Francisco
01.2010 - 01.2020
Held progressively responsible administrative, operations, project coordination, customer service, and executive support positions with organizations including: Salesforce, Genentech, US General Services, Novartis, Wells Fargo, California Department of Transportation, San Francisc-Marin Food Bank, and Seqouia Living.
Experience includes executive support, office administration, customer service, project coordination, operations support, business development, research support, document management, scheduling, and stakeholder communication.
Education
Bachelor of Arts - Mass Communications & Film Studies
University of California, Berkeley
Skills
Project management
Multilingual communication
Proficient in Yardi, Passport, Microsoft Office, Google Suite, accounting software and various CRMs