Alana Larssen
Manchester,NH
Summary
Previous experience has provided me with the tools to have great communication skills with diverse demographics, customer service skills, telecommunication skills, management experience, etiquette, and reliability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Video Arraignment Coordinator
Hillsborough County Department Of Corrections
02.2024 - Current
- Collaborated with judges and attorneys to maintain order in during scheduled hearings.
- Managed sensitive documents for accurate record-keeping.
- Developed strong professional relationships with law enforcement agencies, facilitating cooperation between courts and other branches of government.
- Ensured smooth court proceedings by managing case schedules, coordinating with various departments and maintaining effective communication with all parties involved.
Correctional Officer
Hillsborough County Department of Corrections
08.2021 - Current
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Entered prisoners data into computer-based system.
- Enhanced communication between departments with regular updates on booking statuses.
- Adhered to strict data privacy policies and regulations, ensuring the secure handling of all sensitive Inmate information during the booking process.
- Scheduled pretrial interviews.
Contact Tracing Unit Lead
NH COVID-19 Response
07.2020 - 08.2021
- As a Supervisor/Master Trainer for the COVID-19 Emergency Response, my primary role is to provide supervision to staff, planning and development of work procedures and policies, and provide onboarding training material to new staff members.
- Ensured compliance with data privacy regulations by consistently reviewing team''s documentation practices.
- Optimized case prioritization process, ensuring high-risk contacts were addressed promptly.
- Improved data accuracy in contact tracing database by providing thorough training to team members.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
Supervisor/Trainer
Centralarm
09.2018 - 12.2019
- .The supervisor responsibilities include maintaining control of call volumes and dispatch times, coaching operators, maintaining schedules, monitoring technical issues and monitoring hourly reports.
- Evaluated the effectiveness of existing training programs, implementing data-driven enhancements where necessary.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Human Resources Specialist
Tennessee Army National Guard
06.2009 - 06.2015
- Maintained all soldiers' files including but not limited to pay, transfers, leave, deployments, accountability, promotions and awards.
- Facilitated movement from Fort Hood, Texas to Tarin Kowt, Afghanistan with all the appropriate documentation and vaccinations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Education
Associate - Public Health
Southern New Hampshire University
Manchester, NH09.2024
Bachelor's - Environmental Science and Biology
Southern New Hampshire University
Manchester, NH08.2019
Skills
- Team Member
- Shift Lead
- Customer Service
- Microsoft Outlook
- Microsoft Word
- Coaching
- Administrative Experience
- Time Management
- Excel
- Animal Care
- Environmental Services
- E-Commerce
- Telecommunication
- Applied Behavior Analysis
- Autism Experience
- Developmental Disabilities Experience
- Data Collection
- Management
- Operations management
- Analysis skills
- Typing
- Leadership
- Team Management
- Project Management
Certification
- Driver's License
- CPR Certification
- First Aid Certification
Additional Information
Participated in bat ecological research with Dr. York and Dr. Veilleux., Research data presented in Roanoke, VA during the 2018 Bat Conference., Worked as a nature specialist in the children's summer camp for the town of Merrimack in 2017., Volunteered in the herpetology department of Animal Adventures Family Zoo & Rescue Center in MA in 2017.
Assessments
- Customer Focus & Orientation, Highly Proficient, 12/01/19
- Verbal Communication, Highly Proficient, 12/01/19
Military Service
United States National Guard, E4
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Video Arraignment Coordinator
Hillsborough County Department Of Corrections
02.2024 - Current
Correctional Officer
Hillsborough County Department of Corrections
08.2021 - Current
Contact Tracing Unit Lead
NH COVID-19 Response
07.2020 - 08.2021
Supervisor/Trainer
Centralarm
09.2018 - 12.2019
Human Resources Specialist
Tennessee Army National Guard
06.2009 - 06.2015
Associate - Public Health
Southern New Hampshire University
Bachelor's - Environmental Science and Biology
Southern New Hampshire University
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