Alana Lord
BRONX,NY
Summary
Reliable Warehouse Worker and Delivery Driver with expertise in inventory management and team collaboration. Demonstrated ability to enhance workflow efficiency and maintain customer satisfaction through timely deliveries and precise cash handling. Proven experience in fast-paced environments, utilizing effective communication and strong time management skills.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Amazon
Bronxville, New York
11.2022 - Current
- Received and organized incoming shipments, ensuring stock accuracy and readiness for distribution.
- Packed customer orders with detail and adherence to safety guidelines, contributing to order accuracy.
- Collaborated with team members to streamline daily workflow processes, enhancing overall efficiency.
Delivery Driver
Papa John's Pizza
BRONX, NY
07.2021 - 03.2024
- Delivered pizzas efficiently to customers, ensuring timely service and satisfaction.
- Managed cash transactions accurately, processing payments and handling change responsibly.
- Communicated effectively with customers to confirm orders and address inquiries.
Delivery Driver
FreshDirect
The Bronx, New York
01.2019 - 07.2021
- Collaborated with team members to prepare orders for quick dispatch during peak hours.
- Maintained cleanliness of delivery vehicle, ensuring compliance with health and safety standards.
- Communicated effectively with customers to confirm orders and address inquiries.
Cashier/Route Delivery Driver
Whole Food Market
New York, NY
09.2017 - 12.2018
- Processed customer transactions efficiently and accurately, contributing to smooth operations at busy retail locations.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance their shopping experience.
- Handled cash, credit, and debit transactions, maintaining secure money management to uphold customer trust.
Cashier/Customer Service Representative
Jetro Cash & Carry
BRONX, NY
06.2015 - 08.2017
- Trained new cashiers on register procedures and customer service standards, promoting consistent service quality.
- Processed returns and exchanges according to store policies, enhancing customer satisfaction.
- Maintained accurate cash register and balanced drawers at shift end, ensuring financial integrity.
Education
Bachelor of Science - Criminal Science
Post University
Waterbury, CT05-2016
Bachelor of Science - Criminal Justice
Nassau Community College
Garden City, NY05-2009
Bachelor of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY05-2006
Skills
- Inventory control
- Inventory management
- Order fulfillment
- Shipping procedures
- Equipment operation
- Safety compliance
- Customer relationship management
Languages
Spanish
Professional
Timeline
Warehouse Worker
Amazon
11.2022 - Current
Delivery Driver
Papa John's Pizza
07.2021 - 03.2024
Delivery Driver
FreshDirect
01.2019 - 07.2021
Cashier/Route Delivery Driver
Whole Food Market
09.2017 - 12.2018
Cashier/Customer Service Representative
Jetro Cash & Carry
06.2015 - 08.2017
Bachelor of Science - Criminal Science
Post University
Bachelor of Science - Criminal Justice
Nassau Community College
Bachelor of Arts - Liberal Arts And Sciences
Nassau Community College