Alana Manuelito
Summary
Experienced Front desk agent with extensive knowledge of all hotel operations, including front desk, housekeeping and breakfast service. Skilled in delivering exceptional guest experiences, handling reservations and guest concerns, maintains cleanliness standards, and supporting team operations to ensure a smooth daily hotel functions. Dedicated, detail oriented, and adaptable in fast paced hospitality environments.
Overview
19
19
years of professional experience
Work History
Housekeeping Room Attendant
Springhill Suites By Marriott
CHANDLER
01.2024 - Current
- Executed cleaning and sanitization of guest rooms, ensuring adherence to hotel standards and enhancing guest satisfaction.
- Restocked supplies and amenities in guest rooms and common areas to maintain a welcoming environment for guests.
- Communicated maintenance issues to management, facilitating timely resolutions to enhance overall guest experience.
Breakfast Attendant
Springhill Suites By Marriott
CHANDLER
01.2024 - Current
- Prepared and set up breakfast buffet for hotel guests each morning.
- Maintained cleanliness and organization of dining area throughout service hours.
- Managed food inventory by restocking supplies as needed during shifts.
- Engaged with guests to enhance satisfaction and accommodate dietary requests.
- Monitored and upheld food safety standards during breakfast service.
- Trained new team members on breakfast service protocols to ensure consistent quality.
- Replenished food items on the buffet line in a timely manner.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
Laundry Attendant
Springhill Suites By Marriott
CHANDLER
01.2024 - Current
- Operated laundry equipment to clean linens and guest garments efficiently.
- Sorted and categorized laundry items for appropriate cleaning processes.
- Maintained cleanliness of laundry area by following safety and sanitation protocols.
- Collaborated with team members to ensure timely completion of laundry tasks.
- Monitored equipment performance and reported maintenance needs promptly.
- Followed hotel policies for handling lost or damaged items during service operations.
- Kept work area neat, clean and organized at all times.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Folded dried articles neatly.
Front Desk Agent
Springhill Suites By Marriot
CHANDLER
01.2024 - Current
- Greeted guests warmly upon arrival at the hotel.
- Managed check-in and check-out procedures efficiently.
- Handled guest inquiries and resolved issues promptly.
- Processed payments and maintained accurate cash drawer records.
- Coordinated room assignments with housekeeping staff daily.
- Maintained cleanliness and organization of front desk area.
- Provided information about hotel amenities and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Managed cash drawer responsibly throughout shift.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
Bakery Clerk
Albertsons LLC
CHANDLER
01.2007 - 09.2023
- Assisted customers with product selection and bakery inquiries.
- Prepared baked goods for display and sale daily.
- Maintained cleanliness and organization of bakery workspace.
- Collaborated with team members to ensure efficient service flow.
- Monitored inventory levels and restocked supplies as needed.
- Educated customers on bakery promotions and seasonal items.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
Education
Corona Del Sol High School
Tempe, AZSkills
- Detailed oriented
- Great communicator
- Exceptional problem solver
- Hard worker
- Warm
- Hospitality
Timeline
Housekeeping Room Attendant
Springhill Suites By Marriott
01.2024 - Current
Breakfast Attendant
Springhill Suites By Marriott
01.2024 - Current
Laundry Attendant
Springhill Suites By Marriott
01.2024 - Current
Front Desk Agent
Springhill Suites By Marriot
01.2024 - Current
Bakery Clerk
Albertsons LLC
01.2007 - 09.2023
Corona Del Sol High School