Krissy Grant
Douglasville,GA
Summary
Experienced professional with a proven track record of delivering exceptional customer service. Skilled in building strong relationships. Adept at identifying customer needs and providing tailored solutions to drive revenue growth and enhance overall customer satisfaction. Strong communication and interpersonal skills, with a focus on delivering a positive customer experience. Ready to leverage my skills and experience to contribute to the customer service team.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
Dismal River Golf Club
04.2025 - Current
- Executed daily cleaning tasks to maintain high standards of room cleanliness and guest satisfaction.
- Inspected rooms for maintenance issues, ensuring prompt resolution for optimal guest experience.
- Trained new staff on cleaning protocols and efficient use of housekeeping equipment.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Operated industrial laundry equipment to ensure efficient processing of linens and garments.
Restaurant Busser
Norwegian Cruise Line
11.2024 - Current
- Collaborated with servers to ensure efficient table turnover and guest satisfaction.
- Maintained cleanliness and organization of dining area, optimizing guest experience.
- Assisted in setting up and breaking down dining areas for special events.
- Supported kitchen staff by delivering utensils and condiments promptly.
Territory Field Lead
TruGreen Lawn Care
07.2019 - 06.2024
- Channels include in-person and outbound phone calls
- Generates additional revenue through up-selling new services to current customers
- Generates and secures new residential sales revenue by scheduling appointments to meet with prospective customers who request a quote online or by phone, and prospecting the neighboring homes
- Builds customer relationships, sell value-added services, and answers questions to overcome resistance and objections
- Responsible for achieving sales goals and executing sales plans within given territories
Customer Service/Sales Representative
Southwest Airlines
01.2021 - 02.2023
- Completes forms and reports as required by the Company
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other Customer Service Calls.
Education
High School Diploma -
South Atlanta High
Atlanta GaAdvanced EMT - Emergency Medical Transportation
Fortis College
Atlanta, Ga.Batchelor’s - Psychology
WGU
Skills
- Detailed oriented
- Excellent written and oral communication skills
- Develops positive workplace relationships
Timeline
Housekeeping Room Attendant
Dismal River Golf Club
04.2025 - Current
Restaurant Busser
Norwegian Cruise Line
11.2024 - Current
Customer Service/Sales Representative
Southwest Airlines
01.2021 - 02.2023
Territory Field Lead
TruGreen Lawn Care
07.2019 - 06.2024
High School Diploma -
South Atlanta High
Advanced EMT - Emergency Medical Transportation
Fortis College
Batchelor’s - Psychology
WGU