Gabriella Cruz
Goldendale,WA
Summary
Reliable and adaptable housekeeping professional with a focus on excellent customer service and teamwork. Experienced in maintaining cleanliness and organization across various environments, ensuring high standards and client satisfaction.
Dedicated housekeeping professional with strong attention to detail, effective communication, and customer service skills. Proven ability to maintain high cleaning standards and collaborate with teams to enhance operational efficiency.
Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Housekeeping Room Attendant
Days Inn Hotel
Kennewick
08.2018 - 10.2023
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
Cook
Red Robin
Kennewick, Washington
06.2018 - 04.2020
- Prepared ingredients efficiently while ensuring adherence to food safety standards.
- Collaborated with kitchen staff to streamline meal service and reduce wait times.
- Conducted regular inventory checks to maintain optimal stock levels and minimize waste.
Customer Service Representative
West Corporation
Pasco, WA
12.2015 - 04.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Pasco High
Pasco, Wa 03.2016 - 06.2019
Skills
- Cleaning protocols
- Sanitization techniques
- Detailed organization
- Kitchen equipment maintenance
- Customer relationship management
- Inventory management
- Quality control processes
- Housekeeping standards
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Flexibility
- Cleaning techniques
- Customer service
- Health and safety
- Customer service-focused
- Issue troubleshooting
Languages
Spanish
Native/ Bilingual
Timeline
Housekeeping Room Attendant
Days Inn Hotel
08.2018 - 10.2023
Cook
Red Robin
06.2018 - 04.2020
High School Diploma -
Pasco High
03.2016 - 06.2019
Customer Service Representative
West Corporation
12.2015 - 04.2016