Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Kelly

High Point,NC

Summary

Dynamic and detail-oriented professional with extensive experience in front desk operations at Days Inn Hotel. Proven ability in balancing transactions and generating accurate night audit reports. Recognized for exceptional problem-solving skills and a strong work ethic, consistently enhancing guest satisfaction and operational efficiency. Committed to teamwork and delivering outstanding service.


Overview

9
9
years of professional experience

Work History

Night Auditor

Days Inn Hotel
06.2025 - Current
  • Processed guest check-ins and check-outs efficiently to ensure smooth nightly operations.
  • Maintained accurate records of financial transactions and prepared end-of-day reports.
  • Assisted in resolving guest inquiries and issues promptly to enhance customer satisfaction.
  • Monitored hotel security systems to ensure safety of guests and property during night shifts.
  • Conducted audits of cash drawers and credit card transactions for discrepancies or errors.
  • Collaborated with housekeeping staff to maintain cleanliness and readiness of rooms for guests.
  • Performed nightly reconciliations, ensuring all financial data aligned with company standards.
  • Learned hotel management software to support operational tasks effectively during overnight shifts.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk Receptionist Front Desk Night Auditor

Comfort Inn & Suites
05.2023 - 05.2024
  • Greeted and directed visitors, ensuring a welcoming environment.
  • Managed multi-line phone system, efficiently handling incoming calls and inquiries.
  • Scheduled appointments and maintained calendar for office staff to optimize workflow.
  • Processed incoming and outgoing mail, ensuring timely delivery of communications.
  • Maintained organized front desk area, ensuring professionalism and cleanliness at all times.
  • Assisted in coordinating office events, enhancing team collaboration and engagement.
  • Developed familiarity with office software systems to streamline administrative tasks.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.

Front Desk Night Auditor

Microtel Inn & Suites Greensboro
02.2022 - 05.2023
  • Conducted nightly financial audits to ensure accuracy of transactions and reports.
  • Managed guest check-ins and check-outs, providing exceptional customer service.
  • Resolved guest inquiries and complaints efficiently, enhancing overall satisfaction.
  • Processed end-of-day reports, reconciling discrepancies in billing and cash flow.
  • Coordinated with maintenance staff to address urgent issues reported by guests.
  • Monitored security systems and ensured safety protocols during night shifts.
  • Assisted in training new front desk staff on operational procedures and software usage.
  • Implemented improvements in front desk processes, increasing efficiency during peak hours.

Janitorial Assistant

Guilford County School System
01.2017 - 01.2021
  • Maintained cleanliness and sanitation standards across facilities, ensuring compliance with health regulations.
  • Operated cleaning equipment, including floor scrubbers and vacuums, to enhance operational efficiency.
  • Conducted routine inspections to identify maintenance needs, contributing to facility upkeep and safety.
  • Assisted in training new staff on proper cleaning techniques and safety protocols for effective performance.
  • Collaborated with team members to complete daily cleaning schedules within designated timeframes.
  • Implemented organizational changes that streamlined cleaning processes, improving overall workflow efficiency.
  • Monitored inventory levels of cleaning supplies, facilitating timely reordering and minimizing disruptions.

Education

High School Diploma -

Porter Ridge High School
Monroe, NC
06-2007

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Generating reports
  • Night audit reports
  • Punctual and dependable
  • Balancing transactions
  • Resolving issues
  • Teamwork and collaboration
  • Decision-making
  • Guest services
  • Reservations

Accomplishments

  • Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
  • Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
  • Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.

Timeline

Night Auditor

Days Inn Hotel
06.2025 - Current

Front Desk Receptionist Front Desk Night Auditor

Comfort Inn & Suites
05.2023 - 05.2024

Front Desk Night Auditor

Microtel Inn & Suites Greensboro
02.2022 - 05.2023

Janitorial Assistant

Guilford County School System
01.2017 - 01.2021

High School Diploma -

Porter Ridge High School

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