Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Marcavage

Grafton

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

5
5
years of professional experience

Work History

Team Lead

Goodwill of Southwestern Pennsylvania
Grafton
09.2024 - Current
  • Led daily operations of team, ensuring efficient workflow and productivity.
  • Trained new staff on policies, procedures, and workplace safety practices.
  • Facilitated team meetings to discuss goals, challenges, and performance updates.

Assistant Manager

Goodwill of Southwestern Pennsylvania
Grafton
04.2023 - 07.2024
  • Supervised daily operations and staff activities in retail store environment.
  • Trained and mentored new employees on store procedures and customer service.
  • Resolved customer inquiries and complaints, promoting positive shopping experiences.
  • Facilitated staff meetings to communicate updates and foster teamwork among employees.
  • Collaborated with management on training programs to enhance employee skills and performance.

Textile Processor/Retail Associate

Goodwill of Southwestern Pennsylvania
Grafton
05.2021 - 04.2023
  • Processed donations efficiently for resale in retail locations.
  • Sorted and categorized items to ensure proper inventory management.
  • Operated warehouse equipment safely during daily tasks.

Education

Legal Assistant/Paralegal -

Peirpont
07-2021

High School Diploma -

Grafton High School
Grafton, WV
07-2020

Skills

  • Retail management
  • Team Leadership
  • Team Coordination
  • Retail Operations
  • Inventory management
  • Data Analysis
  • Problem solving
  • Time management
  • Collaboration
  • Effective communication

Timeline

Team Lead

Goodwill of Southwestern Pennsylvania
09.2024 - Current

Assistant Manager

Goodwill of Southwestern Pennsylvania
04.2023 - 07.2024

Textile Processor/Retail Associate

Goodwill of Southwestern Pennsylvania
05.2021 - 04.2023

Legal Assistant/Paralegal -

Peirpont

High School Diploma -

Grafton High School
Alana Marcavage