Alana Montalvo
Summary
Detail-oriented and customer-focused restaurant professional with experience managing multiple tables, prioritizing tasks, and thriving in fast-paced environments. Skilled in providing exceptional customer service, maintaining a welcoming atmosphere, and ensuring guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
El Born
Brooklyn, New York
05.2021 - 11.2023
- Greeted and seated guests while communicating daily specials, menu offerings, and recommendations to enhance the overall dining experience.
- Delivered exceptional customer service, resulting in positive reviews and frequent compliments for attentiveness and professionalism.
- Collaborated with team members to ensure accurate order delivery and efficient service, accommodating special requests to enhance guest satisfaction.
- Supervised staff and coordinated daily operations while addressing customer needs to foster a positive dining experience.
- Consistently followed food safety, sanitation, and cleanliness standards to maintain a safe and hygienic dining environment.
- Oversaw daily restaurant opening procedures, ensuring the dining area was properly setup, organized, and welcoming for guests.
Skills
- Point of Sale
- Attention to detail
- Time management
- Multitasking
- Teamwork
- Verbal communication
Timeline
Server
El Born
05.2021 - 11.2023