Alana Niles
Melbourne,FL
Overview
4
4
years of professional experience
Work History
Lowe’s (Returns/Customer Service)
Mercie
Rockledge, FL
02.2026 - 09.2026
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked well in a team setting, providing support and guidance.
- Handle and process returns
- Selling products
- Assisting customers
Home Depot (Customer Service)
Mary B
Viera Fl
01.2025 - 05.2026
- Communicated clearly with customers and coworkers, both verbally and in writing.
- Supported team efforts by providing guidance and day-to-day assistance.
- Processed return transactions accurately and professionally.
- Prepared quotes and arranged deliveries for customer orders.
- Sold products by identifying customer needs and recommending suitable options.
Route 7 (Party Host
Suzette Merrel
Rockledge Fl
03.2023 - 05.2025
- Engaged with guests to create enjoyable and memorable experiences during events.
- Set up and decorated venues according to client specifications and themes.
- Managed inventory of supplies, ensuring all necessary items were available for events.
- Collaborated with vendors to secure catering, entertainment, and other party services.
- Developed themed party concepts that enhanced overall engagement and client satisfaction.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Education
High School Diploma -
Viera High
Viera, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
Timeline
Lowe’s (Returns/Customer Service)
Mercie
02.2026 - 09.2026
Home Depot (Customer Service)
Mary B
01.2025 - 05.2026
Route 7 (Party Host
Suzette Merrel
03.2023 - 05.2025
High School Diploma -
Viera High