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Detail-oriented Tier 1 Claims Representative with 4+ years in Medicare health plans. Expertise in claims research, Durable Medical Equipment, and prescription drug coverage, including Medicare Parts A, B, and D. Proven ability to investigate inquiries, clarify benefits, document findings, and resolve concerns efficiently in high-volume settings.

Customer-focused professionals with over 15 years of experience delivering exceptional service across life insurance, healthcare, retail, and sales/upselling industries. Recognized for building strong client relationships, resolving complex issues with empathy and efficiency, and consistently exceeding performance targets. Skilled in handling high-volume inbound/outbound calls, policy servicing, claims support, billing, product education, and consultative sales.

Customer Service Specialist with a strong record in resolving complex issues and consistently achieving high satisfaction scores. Expertise in claims processing, documentation, and maintaining confidentiality, ensuring operational excellence and reliability.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Jatara Watters

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Claims Customer Service Representative

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