Alana Orstad
Fargo
Summary
Dedicated Customer Service Representative with proven expertise in enhancing customer relationships, resolving issues, and improving service protocols. Committed to delivering exceptional support and driving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Scheels Sporting Goods
Fargo
10.2022 - Current
- Responded to customer inquiries through email and chat support platforms.
- Collaborated with team members to improve customer service protocols and workflows.
- Assisted customers with order processing and account management tasks.
- Escalated complex issues to appropriate departments for further resolution.
- Educated customers about product features, promotions, and services offered online.
- Maintained positive relationships with customers by providing timely and accurate responses.
- Maintained composure and patience in dealing with aggressive customers.
- Demonstrated excellent communication skills when handling difficult customer service situations.
- Assisted customers with troubleshooting website navigation issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Completed day-to-day duties accurately and efficiently.
Server
The Tavern Grill
Fargo
04.2022 - 08.2022
- Assisted in training new servers on service standards and procedures.
- Maintained cleanliness and organization of dining area and utensils.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Speedway 805
Grand Forks
06.2018 - 06.2022
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
High School Diploma -
Park River High School
Park River, ND05-2016
Some College (No Degree) - Elementary Education
University of North Dakota
Grand Forks, NDSkills
- Customer relationship management
- Order processing
- Account management
- Technical troubleshooting
- Email communication
- Team collaboration
Timeline
Customer Service Representative
Scheels Sporting Goods
10.2022 - Current
Server
The Tavern Grill
04.2022 - 08.2022
Server
Speedway 805
06.2018 - 06.2022
High School Diploma -
Park River High School
Some College (No Degree) - Elementary Education
University of North Dakota