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Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Adept Clinical Support Technician with a proven track record at UNC Rex Hospital, enhancing patient care through effective communication and strict adherence to infection control protocols. Skilled in phlebotomy and patient support, significantly improved emergency response times and patient satisfaction. Demonstrates vital signs monitoring expertise and empathetic patient interaction, contributing to high-quality healthcare environments. Care-focused Phlebotomist bringing 10-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.

Dedicated clinical support technician with a proven track record of exceeding targets and enhancing patient comfort. Skilled in assisting with daily activities, monitoring vital signs, and maintaining a clean environment to ensure safety. Committed to supporting team goals and improving patient compliance through exceptional care.

Skilled Clinical Support Technician with relevant experience in providing patient care, performing medical procedures, and collaborating within multidisciplinary teams. Strengths include strong knowledge of clinical procedures, excellent communication skills, and ability to handle stressful situations with composure. Demonstrated success in improving patient satisfaction scores through delivery of high-quality care and support. I take pride in guiding the customer to the correct area and giving the best possible information so they have a good experience and leave happy.

Alana Petersen

Overview

Work History

Clinical Support Technician

Organic Chemistry PLTL Leader

Server

Shift Supervisor

Education

Bachelor of Science - Biology, Minor in Chemistry

Certification - Phlebotomy Technician

Associate of Applied Science - Emergency Medical Technician

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Certification

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Organic Chemistry PLTL Leader

Clinical Support Technician

Server

Shift Supervisor

Bachelor of Science - Biology, Minor in Chemistry

Certification - Phlebotomy Technician

Associate of Applied Science - Emergency Medical Technician

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