Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Kerns

Yucaipa,CA

Summary

Skilled Clinical Support Technician with relevant experience in providing patient care, performing medical procedures, and collaborating within multidisciplinary teams. Strengths include strong knowledge of clinical procedures, excellent communication skills, and ability to handle stressful situations with composure. Demonstrated success in improving patient satisfaction scores through delivery of high-quality care and support. I take pride in guiding the customer to the correct area and giving the best possible information so they have a good experience and leave happy.

Overview

20
20
years of professional experience
1988
1988
years of post-secondary education

Work History

Clinical Support Technician

Loma Linda University Health Care
Loma Linda, California
02.2010 - Current
  • Assisted in patient care tasks and supported clinical staff with daily operations.
  • Answer phone calls from patients doctors nurses. Always making sure to give the correct information and help them get the answers they need.
  • I also assist with bone marrow collections, phlebotomy collections sending test to our referral laboratory. Problem-solving on our equipment or anywhere I’m needed.

Cashier

Big Bear Mountain Resort
Big Bear Lake, California
11.2005 - 04.2015
  • Processed customer transactions efficiently and accurately at the resort's ticket window
  • Provided exceptional customer service while addressing inquiries and resolving issues.
  • I worked the ticket window where I had to pull up reservations handle lots of cash and credit cards. Very important that my drawer was balanced every day.

Education

La Sierra High School
Riverside

Skills

  • Patient care
  • Phlebotomy collection
  • Equipment troubleshooting
  • Bone marrow collection
  • Customer service in stressful busy situations

Timeline

Clinical Support Technician

Loma Linda University Health Care
02.2010 - Current

Cashier

Big Bear Mountain Resort
11.2005 - 04.2015

La Sierra High School