Alana Petrovani
Fort Lauderdale,FL
Summary
Highly motivated young professional seeking opportunities to diversify and enhance my current skill set. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Server
Champs Downtown
State College, PA
08.2021 - Current
- Maintained knowledge of current menu items, rotating specials, alcoholic beverages, garnishes, ingredients, and preparation methods.
- Managed up to 30 hours of work weekly while successfully maintaining a full course load during undergrad.
- Coordinated with the team to maintain a safe environment by regulating alcohol consumption and de-escalating conflicts.
- RAMP Certified
Host & Server
Grand Lux Cafe
Sunrise, FL
05.2021 - 08.2024
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Bachelor of Arts - Political Science And Sociology
The Pennsylvania State University
University Park, PA05-2024
Skills
Soft Skills: Cultural Competence, Critical Thinking, Ambition, Dependability, Collaboration, Time Management
Hard Skills: Sensitivity Training, Liquor and Beverage Sales, Proficient in Microsoft Software (Excel, PowerPoint, etc), Proficient in Google Suite, Proficient in Adobe Creative Suite, Data Analysis/Analytics, Point of Sale (POS) Systems Expertise
Timeline
Server
Champs Downtown
08.2021 - Current
Host & Server
Grand Lux Cafe
05.2021 - 08.2024
Bachelor of Arts - Political Science And Sociology
The Pennsylvania State University
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