Alana Piggins
Louie’s Bistro
Englewood,FL
5
years of professional experience
Results-driven server and sales representative with strengths in customer relationship building and effective upselling. Brings a positive, professional approach to teamwork, problem-solving, and delivering dependable service that supports repeat business.
Work History
Sales Representative
3 Years 4 Months- Increased sales revenue by identifying and targeting high-potential accounts.
- Presented solutions clearly to support buying decisions and close sales opportunities.
- Managed customer relationships and identified needs to recommend appropriate products and services.
- Built pipeline through outreach, referral follow-up, and consistent lead qualification.
Server
2 Years 9 Months- Delivered attentive table service, anticipating guest needs and maintaining smooth dining room flow.
- Resolved guest concerns professionally, preserving positive experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Social Media Marketer
1 Year 5 Months- Coordinated with trainers and staff to produce authentic photo, video, and testimonial content.
- Monitored industry trends and competitor activity to guide content direction and promotional planning.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Boosted engagement rates by curating relevant content for diverse audiences across multiple platforms.
Retail Worker
8 Months- Delivered prompt customer service while assisting with merchandise inquiries, fitting rooms, and checkout support.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Education
High School Diploma
Skills
Customer service excellence
Effective customer upselling
Exceptional customer service
Team collaboration
Dependable and trustworthy
Lead qualification
Problem-solving
Cool under pressure
Reliable and responsible
Positive and professional
Timeline
Server
Louie’s Bistro
02.2024 - CurrentRead More
Sales Representative
Booty Builder
07.2023 - CurrentRead More
Social Media Marketer
Cardio Gym Fitness
03.2022 - 08.2023Read More
Retail Worker
Marshalls TJX Companies
01.2022 - 09.2022Read More
Venice High School
High School Diploma
Read More