ALANA POLK
BEDFORD HEIGHTS,OH
Summary
Legal assistant and intake specialist with a background supporting busy legal offices through client intake, front-desk coordination, records management, and accurate data entry. Known for handling confidential files, checking source documents for accuracy, and keeping case information organized to support smooth daily operations.
Overview
10
10
years of professional experience
Work History
Leads Clerk
Chagrin Valley Dispatch
Bedford, OH
08.2026 - Current
- Supported clerk training on office procedures and record handling.
- Entered data into record systems.
- Maintained confidential files and disposition logs.
- Ensured accuracy of forms by cross-referencing with source materials.
- Revised existing records to include updated information.
Intake Specialist
Tittle & Perlmuter
Cleveland, OH
10.2022 - 08.2026
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Entered and maintained accurate data in company databases, ensuring information integrity.
Legal Assistant
Luftman Heck & Associates
08.2018 - 10.2022
- Successfully managed information using SalesForce software, including sign-in, client files, and billing with 100% accuracy.
- Assisted clients and attorneys in scheduling meetings, including follow-ups and reminder phone calls.
- Provided professional reception service and managed the front waiting room, ensuring clients were comfortable before meetings.
- Demonstrated proficiencies in telephone and front-desk reception in a high-volume environment. Calmed angry/upset clients, researched and rapidly solved problems, and rebuilt client trust to prevent the loss of key account.
- Fostered a welcoming environment for clients, ensuring comfort and trust before meetings, leading to improved client satisfaction.
Shift Manager
DiBella's Subs
10.2016 - 06.2018
- Managed closing duties, including, stock items record data, and inventory.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insight into purchasing decisions. Delivered exceptional guest experience by taking orders, and partnering with team members to deliver food and beverages to exceed customers' expectations.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Trained and mentored team members on food preparation and safety standards
Education
Bachelor of Arts - Psychology
Cleveland State University
Cleveland, OH05-2029
Associate of Arts -
Cuyahoga Community College District
Cleveland05-2026
High School Diploma -
St Martin De Porres High School
Cleveland06-2018
Skills
- Database management
- Records management
- Document review
- Microsoft Office proficiency
- Administrative support
- Scheduling and planning
- Workload management
- Team collaboration
- Attention to detail
- Confidentiality practices
Timeline
Leads Clerk
Chagrin Valley Dispatch
08.2026 - Current
Intake Specialist
Tittle & Perlmuter
10.2022 - 08.2026
Legal Assistant
Luftman Heck & Associates
08.2018 - 10.2022
Shift Manager
DiBella's Subs
10.2016 - 06.2018
Bachelor of Arts - Psychology
Cleveland State University
Associate of Arts -
Cuyahoga Community College District
High School Diploma -
St Martin De Porres High School