Alana Robles
Brooklyn,NY
Summary
Skilled in CCTV surveillance and adept at multitasking, I excelled in roles at Allied Universal Security Services and Suburban Yacht Club, enhancing safety and customer satisfaction. Leveraging strong incident reporting and interpersonal skills, I significantly contributed to secure, efficient environments.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2022 - 09.2024
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
Restaurant Hostess
Suburban Yacht Club
09.2021 - 03.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Associate of Arts - General Studies
Collin County Community College
Plano, TX12-2024
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- First aid and CPR certified
- Alarm monitoring
Timeline
Security Officer
Allied Universal Security Services
07.2022 - 09.2024
Restaurant Hostess
Suburban Yacht Club
09.2021 - 03.2022
Associate of Arts - General Studies
Collin County Community College