Alana Rodriguez
New York
Summary
Results-oriented professional focused on enhancing brand awareness and driving sales. Collaborative team player with a strong ability to adapt in competitive environments. Resourceful and dependable, consistently delivering quality work. Passionate about coffee with experience as a barista, eager to expand knowledge and refine latte art skills.
Overview
5
5
years of professional experience
Work History
Cashier
WESTSIDE MARKET
Manhattan
08.2025 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Greeted customers with a friendly demeanor, addressing inquiries and concerns to enhance overall shopping experience
- Trained new cashiers on transaction handling and customer issue resolution to ensure consistent service quality
- Resolved pricing discrepancies and product returns in collaboration with store management to maintain customer satisfaction
- Ensured cleanliness and organization of the checkout area, including proper bagging of items and restocking supplies.
VR Guide Professional
Eclipso Entertainment
New York
10.2024 - 01.2025
- Proficient working with technology such as, VR-headsets, scanners, POS systems, and computers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Directed large groups of guests, ensuring engagement and a positive experience throughout their VR sessions.
- Enhanced overall productivity by maintaining an organized workspace. by wiping and keeping a clean environment for guests at all times.
- Performed thorough cleaning of equipment after each use to ensure safety. of all equipment after usage and stored each VR-headset in an orderly fashion.
- Maintained a clean and inviting environment to enhance guest satisfaction and comfort.
Slime Experience Ambassador
Sloomoo Institute
New York
05.2024 - 08.2024
- Provided exceptional customer service to enhance client satisfaction.
- Facilitated children's engagement and learning in various environments.
- Assisted families in navigating attractions and enhancing their visit.
- Improved public speaking skills by preparing informative spiels for guests to enhance their understanding of activities.
- Worked collaboratively with team to accomplish shared objectives.
- Swept and mopped floors daily to maintain cleanliness in the facility.
- Maximized productivity by organizing and replenishing inventory.
Photographer/Sales Associate
Storibox Technologies
Manhattan
08.2023 - 04.2024
- Proficient in photography and sales.
- Provided customer service by addressing inquiries and resolving issues.
- Operated advanced technology tools, including cameras, computers, facial scanning machines, and POS systems, to deliver high-quality photography and seamless sales transactions.
- Executed sales strategies that improved customer engagement and satisfaction during shopping experiences.
- Customer service.
- Directed large groups of people, maintaining vocal presence to foster teamwork and facilitate smooth operations.
Sales Associate
Victoria's Secret
Bronx
10.2022 - 10.2023
- Revitalized branding of women's lingerie line to align with current market trends.
- Maintained customer comfort to enhance shopping experience and encourage repeat visits.
- Increased customer satisfaction by streamlining service delivery processes.
- Processed returns, exchanges, coupons, and discounts while handling cash transactions and facilitating credit card bill payments.
- Revitalized branding of women's lingerie line.
- Enhanced skills in retail and sales.
- Strengthened retail and sales abilities to improve customer interactions.
Starbucks Barista
Starbucks
Bronx
08.2021 - 08.2022
- Enhanced customer satisfaction by delivering high-quality beverages.
- Developed effective communication skills while interacting with customers.
- Acquired knowledge of health and safety procedures to promote a safe work environment.
- Handled registers and performed POS duties, ensuring accurate cash balances.
- Maintained cleanliness and hygiene standards by sanitizing surfaces, sweeping, mopping, washing dishes, and cleaning drains.
- Maintained cleanliness by sanitizing surfaces, sweeping, mopping, washing dishes, and cleaning drains.
Cashier
peachwave frozen yogurt
Bronx
06.2021 - 08.2021
- Maintained accurate cash register transactions and handled POS operations efficiently.
- Ensured accuracy in cash register transactions and streamlined POS operations.
- Engaged customers with clear communication to enhance their shopping experience.
- Communicated effectively with customers to enhance their experience.
- Worked collaboratively with team members to support store objectives.
- Implemented a first-in, first-out system to optimize efficiency.
- Performed cleaning duties, including sweeping, mopping floors, and washing dishes to maintain hygiene.
Education
High school diploma -
Harry S Truman High School
Bronx, NYSkills
- Cashiering
- Cash handling
- Cash register
- POS
- Customer service
- Retail sales
- Sales
- Upselling
- Stocking
- Merchandising
- Beverage preparation
- Coffee shop
- Food safety
- Food service
- Cleaning Experience
- Time management
- Organizational skills
- Basic math
- Retail math
- Communication skills
- English
- Phone etiquette
- Computer skills
- Coffee experience
- Serving
- Hospitality
- Negotiation
- Sales
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Cashier
WESTSIDE MARKET
08.2025 - Current
VR Guide Professional
Eclipso Entertainment
10.2024 - 01.2025
Slime Experience Ambassador
Sloomoo Institute
05.2024 - 08.2024
Photographer/Sales Associate
Storibox Technologies
08.2023 - 04.2024
Sales Associate
Victoria's Secret
10.2022 - 10.2023
Starbucks Barista
Starbucks
08.2021 - 08.2022
Cashier
peachwave frozen yogurt
06.2021 - 08.2021
High school diploma -
Harry S Truman High School