Alana Ronquest
Jacksonville
Summary
Dedicated cashier with expertise in point-of-sale operations and cash handling, delivering friendly service to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Quick Trip
Mooresville
01.2022 - 11.2022
- Operated point-of-sale system accurately to manage transactions during high-volume hours.
- Handled cash, credit, and digital payments securely and responsibly.
- Delivered friendly and prompt service to improve overall customer experience.
- Assisted customers with product inquiries and store navigation.
- Ensured clean and organized checkout area to support customer satisfaction.
- Collaborated with team members to restock shelves promptly.
Customer Service Cashier
Lowes Home Improvment
Mooresville
03.2021 - 10.2021
- Processed transactions for cash, credit, and gift cards at point of sale.
- Resolved customer complaints, ensuring satisfaction and loyalty through patience and professionalism.
- Answered incoming phone calls from customers, providing timely information on product availability and store locations.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Monitored inventory levels and restocked items to maintain optimal product availability.
Cashier
Food Lion
Mooresville
05.2020 - 03.2021
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Replenished merchandise on shelves to ensure availability.
- Executed tasks to align with management directives and enhance store operations.
- Collaborated with front-end staff to enhance customer experience and provide assistance.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to maintain cleanliness and organization for optimal shopping environment.
Education
High School Diploma -
Mooresville High School
Mooresville, NC05-2021
Skills
- Point-of-sale operations
- Cash handling
- Transaction processing
- Refunds and exchanges
- Inventory management
- Service excellence
- Product promotion
- Multitasking and organization
- Quick decision making
- Concise communication
- Collaborative work
- Customer empathy
- Consistent attendance
Timeline
Cashier
Quick Trip
01.2022 - 11.2022
Customer Service Cashier
Lowes Home Improvment
03.2021 - 10.2021
Cashier
Food Lion
05.2020 - 03.2021
High School Diploma -
Mooresville High School