Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alana Sammy

Palm Coast,FL

Summary

Recent graduate with a master’s degree in psychology, deeply committed to fostering mental well-being, and supporting individuals through evidence-based therapeutic practices. Skilled in providing empathetic, client-centered care, with a focus on active listening, emotional support, and empowering individuals to navigate personal challenges. Trained in psychological assessments, research methodologies, and a variety of therapeutic approaches. Passionate about understanding human behavior, and dedicated to making a positive impact in diverse settings. Eager to apply a compassionate, patient-first approach in helping individuals achieve personal growth and emotional resilience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Stamped Concrete Sarasota-suncoast Decking
Palm Coast , FL
07.2023 - 05.2024
  • Scheduled appointments for quotes on home improvements.
  • Demonstrated a variety of products, including driveways and pool area tiling.
  • Ensured all work met local building codes and regulations.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Answered questions from customers regarding products and services offered by the company.

Outreach Advocate

Family Life Center
Sunrise , FL
01.2019 - 02.2021
  • Provided crisis intervention and emotional support to individuals seeking mental health services.
  • Advised families on coping strategies for managing stressors impacting mental health.
  • Created a judgment-free environment for open expression of feelings.
  • Monitored client progress towards established treatment goals regularly.
  • Delivered training on self-care techniques and relapse prevention strategies.
  • Organized outreach activities to promote awareness of mental health services.
  • Researched community resources and referred clients for additional support.
  • Maintained detailed records of client interactions, including progress notes and case histories.

Manager/Sales Manager

Paul's Treasures
Palm Coast , FL
02.2014 - 11.2018
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Participated in negotiations with auctions regarding antique products.
  • Established relationships with key clients, while maintaining existing customer base.
  • Developed and implemented sales strategies
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Maintained records related to sales, returns, and inventory availability.
  • Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction.

Retention Specialist Manager

Nations Health United States Pharmaceutical
Sunrise , FL
09.2010 - 10.2013
  • Resolved escalated issues from customers in a timely manner.
  • Analyzed customer data to identify trends that could be used to reduce churn rate.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports, with status updates and improvement recommendations.

Education

Master of Science - Psychology

Keiser University
Fort Lauderdale, FL
03-2025

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
05-2019

Associate of Arts -

Daytona State College
Palm Coast, FL
05-2016

Skills

  • Research skills: data collection, statistical analysis (SPSS)
  • Crisis intervention
  • Mental health support
  • Client advocacy
  • Effective communication
  • Communication skills: active listening, conflict resolution, interpersonal communication
  • Microsoft Office, Excel, SPSS, and qualitative data analysis
  • Grief counseling
  • Data confidentiality
  • Recovery support
  • Sexual assault support
  • Suicide prevention
  • Progress monitoring
  • Autism spectrum
  • Family support and assistance

Certification

  • Basic Life Support (BLS) Certified-2025

References

References available upon request.

Timeline

Administrative Assistant

Stamped Concrete Sarasota-suncoast Decking
07.2023 - 05.2024

Outreach Advocate

Family Life Center
01.2019 - 02.2021

Manager/Sales Manager

Paul's Treasures
02.2014 - 11.2018

Retention Specialist Manager

Nations Health United States Pharmaceutical
09.2010 - 10.2013

Master of Science - Psychology

Keiser University

Bachelor of Science - Psychology

University of Central Florida

Associate of Arts -

Daytona State College

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