Alistair Sammy
Palm Coast,FL
Summary
Offering positive attitude and excellent communication skills, eager to learn and develop in customer service environment. Brings quick learning ability and adaptability to new technologies and processes. Ready to use and develop my customer service and problem-solving skills.
Recent graduate with a master’s degree in psychology, deeply committed to fostering mental well-being, and supporting individuals through evidence-based therapeutic practices. Skilled in providing empathetic, client-centered care, with a focus on active listening, emotional support, and empowering individuals to navigate personal challenges. Trained in psychological assessments, research methodologies, and a variety of therapeutic approaches. Passionate about understanding human behavior, and dedicated to making a positive impact in diverse settings. Eager to apply a compassionate, patient-first approach in helping individuals achieve personal growth and emotional resilience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Stamped Concrete
Palm Coast, FL
07.2023 - 05.2024
- Scheduled appointments for quotes on home improvements.
- Demonstrated a variety of products, including driveways and pool area tiling.
- Ensured all work met local building codes and regulations.
- Ensured efficient operation of office equipment, such as printers, copiers, and fax machines.
- Answered questions from customers regarding the products and services offered by the company.
Outreach Advocate
Family Life Center
Sunrise , FL
01.2019 - 02.2021
- Provided crisis intervention and emotional support to individuals seeking mental health services.
- Advised families on coping strategies for managing stressors impacting mental health.
- Created a judgment-free environment for open expression of feelings.
- Monitored client progress towards established treatment goals regularly.
- Delivered training on self-care techniques and relapse prevention strategies.
- Organized outreach activities to promote awareness of mental health services.
- Researched community resources and referred clients for additional support.
- Maintained detailed records of client interactions, including progress notes and case histories.
Manager/Sales Manager/Cashier
Paul's Treasures
Palm Coast , FL
02.2014 - 11.2018
- Welcomed customers and helped determine their needs.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Implemented strategies to reduce wait times, improving overall customer satisfaction.
- Created Displays
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Participated in negotiations with auctions regarding antique products.
- Established relationships with key clients, while maintaining existing customer base.
- Developed and implemented sales strategies
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Maintained records related to sales, returns, and inventory availability.
- Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction.
Retention Specialist Manager/Front Desk
Nations Health United States Pharmaceutical
Sunrise , FL
09.2010 - 10.2013
- Resolved escalated issues from customers in a timely manner.
- Analyzed customer data to identify trends that could be used to reduce churn rate.
- Analyzed customer feedback to identify trends and areas for improvement.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports, with status updates and improvement recommendations.
- Assisted Front desk
- Implemented streamlined communication protocols between departments to enhance workflow effectiveness.
Education
Master of Science - Psychology
Keiser University
Fort Lauderdale, FL03-2025
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05-2019
Associate of Arts -
Daytona State College
Palm Coast, FL05-2016
Skills
- Research skills: data collection, statistical analysis (SPSS)
- Customer service
- Inventory management
- Crisis intervention
- Sales strategy development
- Mental health support
- Client relationship management
- Client advocacy
- Effective communication
- Communication skills: active listening, conflict resolution, interpersonal communication
- Microsoft Office, Excel, SPSS, and qualitative data analysis
- Grief counseling
- Data confidentiality
- Recovery support
- Sexual assault support
- Suicide prevention
- Progress monitoring
- Autism spectrum
- Family support and assistance
Certification
- Basic Life Support (BLS) Certified-2025
References
References available upon request.
Education and Training
other,other,other
Timeline
Administrative Assistant
Stamped Concrete
07.2023 - 05.2024
Outreach Advocate
Family Life Center
01.2019 - 02.2021
Manager/Sales Manager/Cashier
Paul's Treasures
02.2014 - 11.2018
Retention Specialist Manager/Front Desk
Nations Health United States Pharmaceutical
09.2010 - 10.2013
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts -
Daytona State College
Master of Science - Psychology
Keiser University