Alana Schaff
Tacoma,WA
Summary
Experienced professional with a strong background in guest services. Adept at creating positive customer experiences and skilled in customer relations, recordkeeping, and problem-solving. Consistently ensures customer satisfaction. Maintains a pleasant and outgoing demeanor when greeting and communicating with others, fostering a positive atmosphere.
Overview
24
24
years of professional experience
Work History
Cashier
Emerald Queen Casino
06.2000 - 05.2023
- Operated according to rules & regulations of Title 31 & SARC
- Processed cash transactions accurately and efficiently, ensuring the proper handling of large sums of money
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly and accurately
- Provided exceptional customer service by assisting patrons with inquiries, resolving issues, and addressing concerns
- Operated computerized systems to process credit card payments and issue vouchers or chips for gaming purposes
- Trained new team members in use of cash registers operations procedures .
Administrative Assistant
Les Schwab Tire Centers
10.2023 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
Front Desk Receptionist
TOTE Maritime
06.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma - undefined
Wilson High School
Tacoma, WA06.1999
Skills
- Listening skills
- Phone etiquette
- Word processing
- Verbal communication
- Data entry
- Filing and sorting
- Attention to detail
- Cash handling
- Customer relations
- Complex Problem-solving
- Payment collection
- Time management skills
- POS system operations
- Daily reporting
Timeline
Front Desk Receptionist
TOTE Maritime
06.2024 - 08.2024
Administrative Assistant
Les Schwab Tire Centers
10.2023 - 03.2024
Cashier
Emerald Queen Casino
06.2000 - 05.2023
High School Diploma - undefined
Wilson High School