Alana Smith
Salisbury,NC
Summary
Personable and dedicated worker with extensive experience in the customer service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
Salisbury, NC
03.2021 - Current
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Answered customer inquiries regarding menu items, prices and availability.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Collected tips from customers through hands-free electronic methods.
- Documented time of delivery to record completion of order.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Account Review Call Center
Walmart.com
Bentonville, AR
02.2023 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- 1 year of call center experience in this department.
- Assist customers with issues pertaining to lost deliveries, account security, while simultaneously reviewing accounts for possible fraud activity.
Customer Service Cashier
Foodlion Grocery Store
Salisbury, NC
02.2020 - 01.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Complied with all health and safety regulations while performing job duties.
- Checked personal identifications during alcohol and tobacco sales.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Retail Sales Associate Cashier
JCPenney
Fayetteville, NC
09.2018 - 12.2019
- Greeted customers and provided excellent customer service.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Operated a cash register to accurately process sales transactions.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Resolved customer complaints or referred them to management for resolution.
- Handled returns and exchanges according to established policies.
- Verified that all prices were accurate before ringing up purchases.
- Answered phone calls promptly with a professional demeanor.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
Education
High School Diploma -
Seventy-First High School
Fayetteville, NC06-2018
Some College (No Degree) - Social Work
Grand Canyon University
Phoenix, AZSkills
- Attention to Detail
- Customer Assistance
- Call center
- Inbound call handling
- Outgoing phone calls
- Problem-Solving
- Time Management
- Customer Service
- Verbal and Written Communication
- Dependability and Honesty
- Ability To Multitask
- Adapt To New Changes
- Data Entry
- Retail
- Proficiency In Microsoft
- Team Oriented
Timeline
Account Review Call Center
Walmart.com
02.2023 - 02.2024
Delivery Driver
DoorDash
03.2021 - Current
Customer Service Cashier
Foodlion Grocery Store
02.2020 - 01.2021
Retail Sales Associate Cashier
JCPenney
09.2018 - 12.2019
High School Diploma -
Seventy-First High School
Some College (No Degree) - Social Work
Grand Canyon University