Alana Stickel
Chicago,IL
Summary
Experienced healthcare leader with a strong background in imaging services and technology. Effective in driving initiatives that enhance patient care and operational efficiency. Skilled in strategic planning and team mentorship, contributing to market growth and improved customer engagement. Dedicated to quality control and regulatory compliance across healthcare facilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Market Director of Imaging Services
Resilience Healthcare
Chicago, Illinois
08.2023 - Current
- Led operational teams to ensure compliance with safety and regulatory standards across 3 healthcare facilities.
- Prepared and maintained records for external audits and assessments by accrediting bodies.
- Managed departmental budgets and resource allocation for optimal efficiency.
- Established quality control protocols to maintain high standards in imaging procedures.
- Mentored staff in Lean methodologies to foster a culture of operational excellence.
- Assessed operations and made key suggestions to implement more cost-effective processes and lean manufacturing principles for Diagnostic service lines.
- Directed recruitment and hiring of qualified technologists, and other medical personnel.
- Performed consulting roles for other Chicago-based healthcare facilities for Radiology Quality programs, MRI programs, and regulatory programs for accrediting bodies.
- Collaborated with medical staff to develop radiology protocols and standards.
- Responsible for all aspects of the Radiology and Resource Scheduling components of two new EMR builds for the organization over the course of six years.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulations, protocols, and third-party billing requirements.
- Collaborated with other IT staff members in testing PACS and EMR upgrades before implementation.
- Developed PACS system policies, procedures, and best practices.
- Performed root cause analysis within the Revenue Cycle for Radiology when discrepancies occurred, in order to determine corrective action.
- Developed and implemented best practices for radiology revenue cycle processes, including hospital-wide orthopedics, and sports medicine physicians.
- Assisted in developing strategies to improve patient satisfaction levels, including, but not limited to, training all hospital personnel utilizing Press Ganey tools and strategies.
- Coordinated schedules for multiple departments to optimize resource allocation.
Director of Direct Access Scheduling
Resilience Healthcare
Chicago, Illinois
09.2020 - Current
- Project Manager for bringing Direct Access Scheduling internally to the organization.
- Created a sports medicine and orthopedic imaging scheduling workflow to ensure the timeliness of exams while streamlining authorization and insurance verification for exams.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Managed team schedules, ensuring coverage for all shifts and responsibilities.
- Trained new staff on scheduling software and procedures.
Director of Imaging and Cardiovascular Services
Weiss Memorial Hospital
Chicago, Illinois
09.2020 - 08.2023
- Led operational teams to ensure compliance with safety and regulatory standards.
- Developed and implemented processes and policies within Radiology and Cardiac Services.
- Collaborated with departments to develop and implement accreditation policies.
- Facilitated training sessions for staff on accreditation requirements and procedures.
- Prepared and maintained documentation for external audits and assessments by accrediting bodies.
- Developed strategic initiatives to enhance radiology services and patient care.
- Managed departmental budgets and resource allocation for optimal efficiency.
- Collaborated with medical staff to integrate radiology services into patient treatment plans.
- Established quality control protocols to maintain high standards in imaging procedures.
- Oversaw daily operations of the radiology department, including scheduling, budgeting and equipment maintenance.
- Mentored staff in Lean methodologies to foster a culture of operational excellence.
- Facilitated continuous improvement workshops to enhance team collaboration and efficiency.
- Reviewed all product orders prior to being placed in order to verify that they are necessary and at the lowest possible price.
- Collaborated with cross-functional teams to implement cost reduction strategies.
Diagnostic Imaging Manager
Weiss Memorial Hospital
Chicago, Illinois
03.2018 - 09.2020
- Supervised daily operations of the radiology department for diagnostic radiology, CT, MRI, ultrasound, and mammography.
- Hospital LEAN, GEMBA, and KPI Champion and trainer for hospital personnel.
- Earned accreditation for CT, MRI, and Mammography with the American College of Radiology
- Achieved and kept Press Ganey scores above goal.
- Developed standard operating procedures for streamlined processes across departments.
- Mentored staff in Lean methodologies to foster a culture of operational excellence.
- Implemented safety protocols and quality assurance measures in imaging procedures.
- Collaborated with physicians to ensure accurate imaging requests and patient follow-ups.
- Evaluated existing processes and procedures within the radiology department and made recommendations for improvement.
- Maintained relationships with external vendors providing support services such as courier delivery of films or specialized software solutions.
Diagnostic Imaging Supervisor
Weiss Memorial Hospital
Chicago, IL
04.2016 - 03.2018
- Supervised daily operations of the radiology department for diagnostic radiology, CT, MRI, ultrasound, and mammography.
- Hospital LEAN, GEMBA, and KPI Champion and trainer for hospital personnel.
- Conducted regular staff meetings to discuss workflow improvements and departmental updates.
- Monitored compliance with regulatory standards and maintained accreditation requirements.
- Oversaw recruitment and hiring of radiology personnel.
- Ensured compliance with regulatory requirements related to radiation safety protocols.
Lead Technologist- Diagnostic Radiology
Weiss Memorial Hospital
Chicago, IL
01.2006 - 04.2016
- Radiology Team Lead for Diagnostic Radiology, Clerical and File Room staff and Hospital Ancillary Services Transportation team, approximately 26 employees
- Supervised daily operations of radiology department ensuring workflow efficiency.
- Coordinated schedules for staff and patient appointments to optimize resource utilization.
- Trained new team members on protocols and equipment usage for safe practices.
- Managed inventory of medical supplies and equipment for consistent availability.
- Resolved conflicts between staff members in an efficient manner while maintaining positive relationships.
- Coordinated with outside vendors for maintenance work on imaging equipment.
- Mentored students in clinical skills, fostering professional growth, and confidence.
- Developed new strategies for improving patient flow through the radiology department.
Clinical Research Coordinator/ XR Tech
Rush Medical Center
Chicago, Illinois
08.2004 - 01.2006
- Coordinated clinical trial activities for multiple research studies at a leading medical center.
- Developed and maintained study documentation according to regulatory requirements.
- Monitored data collection for accuracy, completeness, and adherence to protocols.
- Facilitated communication between sponsors, regulatory bodies, and study teams effectively.
- Performed patient assessments, collected and analyzed data, and prepared reports.
Education
Certificate - Radiological Technology
St Francis School of Radiography
Bachelor of Science - Imaging Technologist
Resurrection University
Skills
- Patient care
- Quality control
- Regulatory compliance
- EMR implementation
- Lean methodologies
- Healthcare operations
- Process improvement
- Effective communication
- Attention to detail
- Accreditation processes
- Problem solving
Accomplishments
- 2010- Chosen to attend and participate in Press Ganey training, Weiss Memorial Hospital was awarded Newcomer Award in 2010
- 2011- Vanguard Compassionate Caregiver Award- Weiss Memorial Hospital
- 2012- Vanguard KPI and Quality Improvement Trainer for Weiss Memorial Hospital
- 2015- Safety Hero Award- Weiss Memorial Hospital
- 2017- Department of the Year Safety Award- Weiss Memorial Hospital
- 2023- Woman of Distinction Honor- Nationwide Registries, nominated by former COO
- 2024- Woman of Distinction Honor- Nationwide Registries, nominated by staff
Certification
- ARRT (R)
- IEMA licensure
- BLS
- ISCD Clinical Bone Densitometry Certification
- Certified FEMA Training
Timeline
Market Director of Imaging Services
Resilience Healthcare
08.2023 - Current
Director of Direct Access Scheduling
Resilience Healthcare
09.2020 - Current
Director of Imaging and Cardiovascular Services
Weiss Memorial Hospital
09.2020 - 08.2023
Diagnostic Imaging Manager
Weiss Memorial Hospital
03.2018 - 09.2020
Diagnostic Imaging Supervisor
Weiss Memorial Hospital
04.2016 - 03.2018
Lead Technologist- Diagnostic Radiology
Weiss Memorial Hospital
01.2006 - 04.2016
Clinical Research Coordinator/ XR Tech
Rush Medical Center
08.2004 - 01.2006
Certificate - Radiological Technology
St Francis School of Radiography
Bachelor of Science - Imaging Technologist
Resurrection University
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