Arielle Felder
Covington,GA
Summary
Detail-focused Phlebotomist with over a decade of experience in healthcare and office management, adept at ensuring patient comfort and maintaining strict confidentiality. Skilled in venipuncture, specimen handling, and infection control, complemented by a solid background in streamlining office operations and enhancing team productivity. Proven ability to handle sensitive patient information and foster an environment that prioritizes patient care and compliance with health standards.
Overview
11
11
years of professional experience
Work History
Imaging Services
Emory University Hospital
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Lead server
Chilis Bar and Grill
11.2022 - Current
- Lead a team of servers, enhancing service quality and efficiency
- Implemented new service methods, boosting customer satisfaction by 20%
- Resolved complex customer complaints, improving restaurant reputation
- Adapt to new learning quickly, ensuring high-quality work and timely completion
Office Manager
ECT Ambulance Services
11.2022 - 01.2024
- Managed office inventory, ensuring optimal supply levels and reducing costs
- Streamlined payment processes, cutting overdue accounts by 40%
- Organized office operations, boosting productivity and efficiency
- Developed and implemented a system to track and monitor customer inquiries, resulting in faster response times
- Developed and implemented administrative policies to ensure compliance with company regulations and procedures
Assistant Manager
Nana's Chicken-N-Waffles
01.2020 - 11.2022
- Managed kitchen operations, ensuring equipment sanitation and compliance with health standards
- Led hiring and training of kitchen staff, fostering a collaborative and growth-oriented environment
- Resolved customer complaints effectively, boosting brand loyalty and repeat business
- Delivered training in food preparation, enhancing team performance and service quality
- Assessed business operations regularly, ensuring customer satisfaction and operational efficiency
- Coached and mentored employees to help them reach their full potential, resulting in a X% increase in productivity
- Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction by X%
Advanced Emergency Medical Technician
Piedmont Hospital
02.2020 - 04.2022
- Administered tests and medications ensuring patient stability; maintained flawless attendance
- Streamlined document handling and filing; extracted patient medical history and incident details
- Initiated research through comprehensive client assessments; improved patient care processes
- Managed emergency situations and provided emergency medical care when necessary
- Acted as a first responder in emergency situations, providing medical assistance and coordinating with emergency services
Lead Server
Waffle House
01.2019 - 01.2021
- Collaborated with management to enhance customer service, improving satisfaction scores
- Accurately communicated orders to kitchen, reducing errors and wait times
- Managed cash register operations, ensuring financial accuracy and accountability
- Utilized menu knowledge to provide personalized recommendations, boosting sales
- Developed and implemented policies and procedures for patch management, ensuring that all servers were up to date with the latest security patches
- Automated routine server tasks, resulting in a X% reduction in manual effort
- Monitored system performance and optimized for improved scalability and reliability
EMT-Basic
Piedmont Hospital
01.2018 - 11.2019
- Recorded vital signs and blood pressure, enhancing patient prep efficiency and accuracy
- Documented health statuses and treatment plans, ensuring patient rights and compliance
- Developed emergency response strategies, enabling swift patient transport and care
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted customers with locating items and providing product information
Office Administrator
Total Package
03.2016 - 12.2018
- Enhanced client interactions, significantly boosting customer satisfaction and retention rates
- Managed event logistics, leading to a measurable increase in overall productivity
- Accurately transcribed and distributed meeting minutes, ensuring precise records and effective communication
- Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items
- Assisted in daily operations of the medical office, including filing and maintaining patient and office records
Shift Leader
Dunkin'
04.2016 - 02.2018
- Developed training programs, boosting team efficiency and adherence to policies
- Resolved customer complaints, enhancing satisfaction and loyalty
- Oversaw daily operations, fostering a productive and positive work environment
- Ensured compliance with health and safety regulations, resulting in a safe and productive work environment
- Resolved conflicts between employees in a professional and timely manner
- Planned and organized daily schedules to maximize employee productivity and minimize costs
Nursing Assistant
PruittHealth
06.2014 - 08.2016
- Maintained patient hygiene, enhancing dignity and comfort
- Responded promptly to healthcare needs, ensuring patient satisfaction
- Sanitized rooms and equipment, reducing infection risks significantly
- Assisted with daily living activities such as bathing, dressing, and eating
- Provided patient education on post-operative care to ensure proper recovery
- Performed basic laboratory tests such as urinalysis and blood tests
- Assisted in the preparation of supplies, medications, and equipment for treatments
Education
School Certificate - undefined
Georgia Piedmont Technical College
ClarkstonAssociate of Science - Computer Science
Georgia State University
AtlantaHigh School Diploma - undefined
Newton High School
CovingtonCertified Phlebotomist Technician - undefined
Georgia School of Phlebotomy
05.2024
Skills
- Operations
- Business Operations
- Customer Relationship Management
- Infection Control
- Management
- Logging (Construction)
- Vital Signs
- Specimen Handling
- Customer Experience
- Venipuncture
- Customer Service
- Cash Register
- Customer Satisfaction
- Boosting
- Sanitation
- Patient Rights
- Communications
- Nursing
- Medical Terminology
- Food Preparation
- Phlebotomy
- Patient Transport
- Leadership
- Hygiene
- Infection
- Filing
- Service Quality
- Collaboration
- Blood Pressure
- Office Management
- Time Management
- Team Leadership
- Research
- Data Entry
- Streamlining
- Swift (Programming Language)
- Punctuality
- Patient care
- Basic life support
- Vital signs monitoring
- HIPAA compliance
Languages
English
Timeline
Imaging Services
Emory University Hospital
08.2024 - Current
Lead server
Chilis Bar and Grill
11.2022 - Current
Office Manager
ECT Ambulance Services
11.2022 - 01.2024
Advanced Emergency Medical Technician
Piedmont Hospital
02.2020 - 04.2022
Assistant Manager
Nana's Chicken-N-Waffles
01.2020 - 11.2022
Lead Server
Waffle House
01.2019 - 01.2021
EMT-Basic
Piedmont Hospital
01.2018 - 11.2019
Shift Leader
Dunkin'
04.2016 - 02.2018
Office Administrator
Total Package
03.2016 - 12.2018
Nursing Assistant
PruittHealth
06.2014 - 08.2016
School Certificate - undefined
Georgia Piedmont Technical College
Associate of Science - Computer Science
Georgia State University
High School Diploma - undefined
Newton High School
Certified Phlebotomist Technician - undefined
Georgia School of Phlebotomy
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