Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Strickland

Richmond,TX

Summary

Developed strong communication and problem-solving skills in a customer service environment. Proven track record of managing and assisting customer needs efficiently and effectively. Seeking to transition into a new field where these skills can be utilized to support team performance.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Hermanos Loan Co.
06.2022 - 08.2025
  • Handled 40+ calls and 60+ emails daily
  • Documented client feedback to improve communication strategies
  • Worked with spreadsheets and the company database to record important information and interactions

Education

Bachelor of Arts -

Houston Christian University
Houston
05.2025

Skills

  • Customer relations
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Call management
  • Account updating

Timeline

Customer Service Representative

Hermanos Loan Co.
06.2022 - 08.2025

Bachelor of Arts -

Houston Christian University